Site Reliability Engineer (GovCloud 24x7)

• Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all
• Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce
• Join our team and contribute to the operational excellence of the Salesforce GovCloud! Are you passionate about ensuring the reliability and performance of mission-critical cloud services? Salesforce is seeking a talented Site Reliability Engineer to join our dynamic team, supporting our GovCloud environment
• As a key member of our Site Reliability organization, you’ll play a vital role in maintaining 99.99% uptime for customer-facing services, proactively addressing issues, and ensuring the security of our data. We foster a collaborative and innovative culture, where you’ll work alongside skilled engineers to solve complex problems and drive continuous improvement
• Shift Requirements: This role involves shift work, including night shifts, as part of a 24/7 support team. We provide a rotating schedule and ensure adequate compensation for shift differentials
• GovCloud Incident Response (GIR) maintains critical infrastructure stability through incident management, automated alerting, collaborative smart-hands support, thoughtful retrospectives, and sustainable long-term remediation strategy
• Maintain system reliability and high performance across customer-facing services by supporting foundational infrastructure health
• Lead incident response efforts during major operational events (e.g., Sev0/Sev1) and collaborate in post-incident reviews to drive problem resolution
• Populate and participate in Root Cause Analyses (RCAs) and partner with Global Solutions teams to implement preventative solutions
• Ensure Site Reliability engineering activities align with organizational compliance, security standards, and operational guidelines
• Demonstrate passion for collaborative problem-solving and addressing complex technical challenges across cross-functional teams
• Mentor and collaborate with teammates to explore emerging technologies, foster continuous learning, and support professional growth
• Adapt to dynamic, fast-paced operational needs while prioritizing competing tasks effectively
• Work to automate detection and resolution of recurring issues in the production environment
• Collaborate on improving existing workflows to streamline engineering practices and minimize operations and engineering toil

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Preferred experience

• This position requires a successful background investigation and the ability to obtain and maintain a specific level of U.S. government background clearance. Details will be provided during the interview process
• You’re a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship, and you agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role
• You have an open mindset toward leveraging AI technologies to enhance engineering productivity and continuous learning across technical domains
• You have demonstrated experience with enterprise-scale internet service operations or systems engineering
• You’re proficient in scripting or programming languages such as Python, Go, or similar technologies
• You have experience provisioning, operating, and running AWS/C2S based infrastructure and systems
• You’re familiar with Incident Management principles and IT service operation frameworks
• You have a related technical degree
• You have command-line expertise and administration knowledge of Unix variants (Linux/Solaris/BSD) systems (e.g., Red Hat Enterprise Linux and Solaris)
• You have effective written and verbal communication skills with a focus on collaborative teamwork
• You have solid comprehension of security monitoring systems and infrastructure administration
• You can support a 24/7 high-availability operational environment, including shift and on-call rotations as needed
• You have expertise in TCP/IP related technologies (networking protocols, network programming, etc.)
• You have hands-on experience configuring and running AWS, using the CLI/SDKs
• You’re familiar with Agile process and DevOps
• You have prior Chef/Puppet or automated deployment experience
• You have prior Jenkins/Bamboo/Spinnaker pipeline execution experience
• You have experience supporting and maintaining monitoring and alert systems
• You hold certifications in Linux+, RedHat, and AWS
• You have experience supporting and maintaining Java applications
• You have experience supporting and leading Kubernetes based applications and services
• You’ve taken part in blameless retrospectives, learning from incidents, and conducting post-incident investigations, including incident analysis as well as performance evaluations of responders
• You have working knowledge of and interest in resilience engineering, including concepts such as Safety II — looking at how things go right instead of how things go wrong, being proactive instead of reactive, and investigating complex sociotechnical systems
• You have experience using AI tools (e.g., Claude Code, GitHub Copilot, Codex, Cursor, etc.) in development workflows
• You have advanced prompt engineering skills and the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready

Recruitment process

• End Date: October 23, 2026