Site of Care Account Lead (West)

Job overview: 

The Site of Care Account Lead (SOC-AL) is responsible for developing, managing, and supporting strategic relationships with priority Organized Care Groups (OCG) - Interventional Psychiatry Clinics, Health Systems, and Integrated Delivery Networks (IDN) that will serve as early adopters of COMP360 psilocybin therapy. This role focuses on account level strategy, operational readiness, and cross‑functional coordination to ensure sites of care have the infrastructure, training, and support needed to deliver high-quality psilocybin treatment. The SOC-AL partners closely with Sales, Marketing, Patient Engagement, Medical Affairs, Market Access, and Clinical Operations to build a scalable, sustainable ecosystem for COMP360 therapy.

Location: Field-based in the West region (Southern California, Oregon, Washington) and able to travel ~70% within region via plane, train, or car.

Reports to: Director, Site of Care Marketing.

Roles and responsibilities 
(Include but are not limited to):

Account Strategy & Development

• Identify, prioritize, and manage relationships with high potential OCGs inclusive of Interventional Psychiatry Clinics, IDNs, health systems, and behavioral health networks
• Develop, execute, and maintain account-level business plans aimed at long term growth and joint value creation based on each OCGs operational, clinical, and strategic needs
• Guide accounts through the stages of COMP360 readiness - from initial interest to full operational capability
• Assess site capabilities, infrastructure, staffing, and training needs to support safe and effective therapy delivery

Operational Readiness & Implementation Support

• Support sites in understanding and preparing for COMP360 psilocybin therapy workflows and help accounts navigate logistical requirements
• Identify operational barriers and collaborate internally to develop solutions, resources, or process improvements
• Track progress toward readiness milestones and ensure timely execution of implementation plans
• Deliver or coordinate educational sessions on COMP360 therapy, site of care models, and operational best practices
• Ensure accounts have access to Compass approved materials and implementation resources
• Support Compass’s presence at conferences, workshops, and site of care events by engaging with Qualified Audiences

Relationship Management & Engagement

• Serve as the primary point of contact for prioritized OCGs, ensuring consistent communication and high-quality support
• Build strong relationships with Qualified Audience including – population -based clinical decision makers, administrators, operational directors, and financial decisionmakers (those developing/operationalizing care pathways)
• Facilitate introductions and engagements with internal Compass Matrix teams (Patient Engagement, Medical Affairs, Sales, Market access) for functional expertise

Insights & Business Planning

• Develop and maintain account level business plans for target OCGs
• Provide regular and routine business plan updates to leadership and Matrix colleagues
• Gather account level insights on operational challenges, adoption drivers, reimbursement considerations, and competitive dynamics.
• Provide structured feedback to Site of Care Marketing and Matrix team to inform ecosystem planning
• Monitor policy, regulatory, and payer developments that may impact account strategy

Cross‑Functional Collaboration

• Coordinate with Medical Affairs for appropriate scientific clinical exchange and education
• Collaborate with Patient Engagement to support REMS certification and reimbursement readiness
• Coordinate with Market Access to support payer-related discussions
• Coordinate with Marketing to refine messaging, tools, and resources based on account feedback
• Coordinate with Sales colleagues to engage with prescribing HCPs upon OCGs headquarter approval of individual site operational preparedness

Candidate Profile:

Required

• Bachelor’s degree in business, healthcare administration, life sciences, or related field
• 8+ years of experience in pharmaceutical or biotech managing strategic healthcare accounts, provider networks, health systems, specialty practices, integrated delivery networks (IDNs), or specialty pharmacy stakeholders in provider-facing healthcare services
• Strong understanding of behavioral‑health delivery, practice development, specialty‑care operations, or novel‑therapy implementation
• Demonstrated ability to manage complex accounts with multiple stakeholders
• Excellent communication, negotiation, and relationship building skills
• Ability to navigate complex healthcare organizations and coordinate stakeholders across clinical, pharmacy, finance, compliance, and operations functions

Preferred

• Experience in mental healthcare, neuroscience, or psychedelic assisted therapy
• Background in launching or scaling innovative care models or REMS monitored specialty therapeutics
• Familiarity with reimbursement pathways, payer dynamics, and health‑system economics
• Experience supporting launch or expansion of specialty pharmaceutical products requiring complex site-of-care readiness and patient access pathways

Success Measures

• Development and execution of annual strategic account plans for priority accounts
• Percentage of targeted accounts successfully completed launch readiness assessments within projected timelines
• Average time of progression from account identification through readiness milestones
• Strength and depth of relationships with key decisionmakers at strategic sites based on account engagement scores or stakeholder satisfaction ratings
• Quality and actionability of account insights delivered to internal teams
• Contribution to the scalability and consistency of the site of care model
• Alignment of account activities with broader commercial and medical strategy