At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.
Backcountry is seeking a skilled and knowledgeable Retail Shop Technician to join our team. As a Retail Shop Technician, you will be responsible for ensuring that all products are maintained, repaired, and assembled according to the company's standards. Your primary objective will be to provide high-quality customer service by assisting with product inquiries and providing technical support, and selling merchandising to customers.
This position will report into the Store Manager.
We are specifically looking for Holiday Hiring, holiday availability will be required.
What you get to do every day:
Assemble, maintain and repair outdoor gear and equipment, including bicycles, ski & snowboard equipment, watercraft, camping gear, and other outdoor equipment.
Perform quality assurance checks on all products prior to customer delivery.
Provide product information, advice, and recommendations to customers
Provide support to sales associates with product knowledge and recommendations.
Keep the shop organized and tidy, including maintaining an inventory of necessary tools and supplies.
Work collaboratively with the team to meet sales goals and provide exceptional customer service.
Develop and maintain knowledge of products, industry trends, and competitors
Other duties as assigned by management team and Lead Shop Tech.
Greet and assist customers with their purchases
Process sales transactions accurately and efficiently
Maintain a clean and organized store environment
Manage inventory levels and restock merchandise
Participate in company-wide promotions and marketing campaigns
Continuously strive to improve customer satisfaction and exceed sales targets
What you bring to the role:
1+ years of experience in a retail shop technician or similar role.
Strong mechanical aptitude and technical skills with outdoor gear and equipment.
Excellent customer service skills and ability to communicate effectively with customers.
Ability to work independently, manage multiple tasks, and prioritize effectively.
Knowledge of the latest industry trends and products.
Ability to work flexible hours, including weekends and evenings.
Must be able to lift up to 50 pounds.
High school diploma or equivalent.
Technical certifications related to outdoor gear and equipment preferred.
Physical Requirements:
Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
Must have a flexible schedule, including availability for nights, weekends, and holidays
Regular and predictable attendance
Our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.
We take this concept seriously, both personally and professionally, which for employees translates to careers with growth potential and the ability to take ownership and make an impact daily. Perks such as an excellent gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office make for a fun work environment. Backcountry employees will have the benefit of working with colleagues who are passionate about their careers as well as the outdoors.
We are hiring for Ski Season, and Holiday Availability will be required. Availability Sundays and Wednesdays preferred.
