Shipping Coordinator – Egypt Operations

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it through constant reinvention, a commitment to innovation, or the embrace of new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East and has a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing 

We are looking for an experienced Shipping Coordinator to join our Egypt Shipping Operations team. The role will be responsible for supporting import and export shipments in Egypt, including shipping procedures, customs clearance, documentation, and coordination with relevant internal and external stakeholders. The successful candidate should have solid hands-on experience with the Egyptian shipping and customs environment and be familiar with the procedures and regulations required to ensure shipments are processed smoothly from origin through to warehouse delivery.

Key Responsibilities

• Coordinate import and export shipments within Egypt from initiation through to warehouse delivery.

• Handle and follow up on shipping documentation and required procedures.

• Coordinate with customs brokers, freight forwarders, shipping lines, carriers, and other relevant parties.

• Follow up on customs clearance procedures and ensure shipments progress according to schedule.

• Ensure all required shipping and customs documentation is complete and accurate.

• Monitor shipment status and proactively follow up on delays or issues.

• Support the clearance process and coordinate the movement of goods until they are received at the warehouse.

• Ensure shipping activities comply with applicable Egyptian customs, import/export, and shipping regulations.

• Maintain accurate shipment records, trackers, and reports.

• Prepare and update shipping-related reports using Excel.

• Coordinate with internal stakeholders to ensure smooth shipment execution.

• Follow up on shipping costs, documentation, and operational discrepancies when required.

• Provide regular updates on shipment status and outstanding actions.

What you’ll need to succeed 

• Bachelor's degree in Logistics, Supply Chain, Business Administration, Commerce, or a related field.

• Minimum 2 years of relevant experience in shipping/logistics operations, specifically within import/export and customs clearance in Egypt.

• Hands-on experience with Egyptian import/export procedures and customs regulations.

• Strong understanding of the end-to-end shipping and clearance process, from shipment initiation through final delivery to the warehouse.

• Experience dealing with customs brokers, freight forwarders, shipping lines, and relevant authorities.

• Fluent English, both written and spoken.

• Excellent Microsoft Excel skills are mandatory.

• Strong hands-on knowledge of Pivot Tables and VLOOKUP/XLOOKUP is required.

• Candidates will be required to complete an Excel assessment as part of the recruitment process.

• Cairo residents, particularly candidates based in or near Nasr City.

What we can offer you 

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day. 

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts. 

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews be completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities, and Perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.