Settlement Outreach Worker (Punjabi, Hindi, Urdu Speaking)

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl ̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC.  Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated Settlement Outreach Worker to join our Migrant Workers Program team! Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION FUNCTION:

The Settlement Outreach Worker provides direct client service and program delivery support. 

Under the supervision of the Manager, the Settlement Outreach Worker provides direct client service and program delivery support for migrant workers. Through the integrated services approach, the Settlement Outreach Worker provides one-on-one individual needs assessment and referrals, one-on-one information and orientation, group information and orientation, community connections, client outreach, service bridging, resource development, and delivery assistance to eligible clients. The Settlement Outreach Worker also provides essential information that includes: employer-specific work permits, Open Work Permit for Vulnerable Workers applications, employment standards, workers' compensation, health services, taxes, and safe workplace conditions. 

KEY DUTIES AND RESPONSIBILITIES:

• Provide one-on-one detailed needs assessment and referrals, information and orientation, group orientation and information, guided pathway support, community connections, client outreach, service bridging, resource development, and delivery assistance to eligible clients
• Assists in identifying clients’ needs and supports clients to independently access community resource
• Provides one-on-one basic employment related information, support, and referrals;
  • Providing basic information about the labour market, job search tools, and referrals to available programs

• Stay informed of current resources, trends, needs, changes, and service gaps in the general community, and in specific ethno-cultural minority communities, in addition to programs and services at MOSAIC
• Accurately enter client information and services/activity information into OCMS in a timely manner
• Meets minimum number of unique clients per week and program specific clients per month as assigned by the managing coordinator as part of the Funding Contract Agreement
• May develop individual Work Plans showing action plan/timelines to meet unique client caseload, service objectives, output, and outcomes
• Assist managing coordinator in development of Settlement Services and partnerships with service providers
• Mobilize community resources and facilitate the involvement of community participants in accessing services
• Develop an outreach plan/strategy to proactively deliver services to newcomers, and represent MOSAIC in the community to advocate for newcomers’ needs
• Publicize MOSAIC programs/services to ethno-cultural minority communities and service providers
• As requested by the managing coordinator, represent MOSAIC or the interests of the ethno-cultural minority community on community forums and consultation
• Prepares reports as needed for the organization and funder of all activities and services
• Other duties, as assigned by the managing coordinator

QUALIFICATIONS:

• Degrees / Diploma in Social Services, Humanities, or Counselling or a related field, or high school completion and a certificate or diploma or course work in related fields, or a combination of training and experience in an area related to the program
• Minimum 1-2 years of experience in social services, group facilitation
• Strong communication skills both in English and Punjabi or Hindi. Communication skills in Urdu is an asset.
• Working knowledge of Canada's Temporary Foreign Worker Program, and empathetic listening and service linking techniques
• Knowledge of the Canadian legal, political, cultural, labour, educational, and economic systems
• Knowledge relating to a specific ethnocultural minority community and the community resources that are available for clients
• Advocacy experience
• Able to work independently and with a team
• Presentation, workshop, and facilitation skills both in-person and online
• MS Office suite, publishing software, database. OCMS knowledge and experience an asset
• Excellent customer service skills
• Cultural sensitivity and cross-cultural counselling skills
• Organized and able to set priorities and meet deadlines
• Problem-solving skills
• Tactful, discrete, diplomatic, patient, flexible
• The ability to drive and/or access to a reliable vehicle with DL Class 5 (No restrictions) is an asset
• Current and satisfactory Criminal Record Check is required

HOURS: 35 hours per week, until March 31, 2027 

The successful candidate may be permitted to work a hybrid work model.

The successful Candidate must be able to commute to the Surrey Newcomers Center at 200-7134 King George Blvd. Surrey

COMPENSATION:  $28.58 - $31.03 per hour

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: October 13, 2026

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct.