ServiceNow Principal Technical Consultant - AI

AHEAD builds AI-powered platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of AI digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As a ServiceNow Principal Technical Consultant with a focus on AI and agentic capabilities, you will utilize your ServiceNow expertise and experience to architect, design, develop, and deploy AI-powered solutions on the ServiceNow platform — including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. You will drive a collaborative team leading, mentoring, and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Principal Technical Consultant is an experienced subject matter expert and focuses on development and delivery of value-added integration and consultative services in the area of Enterprise AI solutions, designing, deploying, and integrating various product sets — with an emphasis on driving measurable business outcomes through intelligent automation. There is an expectation of at least 25% travel.

• Subject matter expert on the ServiceNow platform with demonstrated expertise in AI and agentic capabilities (Now Assist, AI Agents, Predictive Intelligence, Virtual Agent/NLU preferred)

• Expert knowledge on at least two process areas within the ServiceNow platform, with applied AI/automation experience in at least one

• Expert-level development skills on the ServiceNow platform, including scripting for AI Agent configuration, skill building, and workflow orchestration

• Recognized expertise in AI/agentic solution design within the organization

• Demonstrate deep expertise across multiple technologies, including GenAI/LLM concepts, prompt engineering, and AI governance frameworks

• Able to articulate trade-offs between architecture approaches, including build-vs-configure decisions for AI capabilities and model/tooling selection

• Strong skills integrating ServiceNow AI capabilities with third-party tools, LLMs, and data platforms

• Strong presentation skills, particularly in communicating AI value and ROI to technical and executive audiences

• Strong project and situational awareness

• Strong communication skills

• Strong attention to detail

• Self-starter with a demonstrated interest in staying ahead of ServiceNow's AI/agentic product evolution

• Able to travel as needed, up to 15%

• A lead contributor to their team and the organization as a whole, driving AI/agentic adoption

• Bring thought leadership to our organization and our customers on AI within ServiceNow

• Contribute to projects/programs that may address future AI concepts, products, and technologies

• Coordinate cross-practice and contribute to cross-practice deliverables; help draft AI adoption standards and playbooks

• Lead multiple resources when on a cross-practice AI/agentic project

• Be an early adopter of new AI-related certifications

• Utilized by pre-sales for AI opportunity identification, scoping, and positioning of services and products, including opportunities across practices, and engage pre-sales to begin new AI-focused campaigns that cross practices

• Primary contributor to complex workshops that span multiple practice areas inside of AHEAD, with a focus on AI use case discovery

• Be able to provide advanced data or situational analysis that requires the evaluation of intangibles, including AI readiness and change management considerations

• Drive scoping, planning, and methodology for critical AI/agentic projects

• Work on impactful and unique issues at the frontier of ServiceNow's AI capabilities

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview.  Candidates will not be penalized for choosing to opt-out.