ServiceNow IRM Developer

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Lead Software Engineer (Developer) – ServiceNow IRM 

Location: Pune/ Blore, India 

Job Summary 

We are seeking a highly skilled Lead Software Engineer with deep expertise in ServiceNow Integrated Risk Management (IRM) to join our team in Pune. The successful candidate will lead the design, development, enhancement, and support of enterprise-scale IRM solutions while collaborating closely with business stakeholders, product owners, architects, and engineering teams. 

This role requires strong technical expertise in ServiceNow development, solution architecture, integrations, workflow automation, and governance, risk, and compliance processes. The individual will also provide technical leadership, mentor team members, and help drive platform adoption and best practices across the organization. 

Key Responsibilities 

ServiceNow IRM Development & Solution Delivery 

• Design, develop, configure, and implement solutions across the ServiceNow IRM platform, including Policy and Compliance Management, Risk Management, Audit Management, and related applications. 

• Translate business and regulatory requirements into scalable and sustainable ServiceNow solutions. 

• Lead effort estimation, technical design, development planning, and implementation activities throughout the software development lifecycle. 

• Configure and customize ServiceNow applications, workflows, business rules, UI policies, client scripts, script includes, and integrations. 

• Design, build, and maintain complex workflows to support governance, risk, compliance, and audit processes. 

Technical Leadership 

• Own and deliver across all phases of project delivery. 

• Conduct code reviews and ensure adherence to ServiceNow development standards, platform best practices, and architectural guidelines. 

• Drive technical governance, solution quality, performance optimization, and platform stability. 

• Own technical decision-making, roadmap planning and platform strategy. 

Stakeholder Management & Collaboration 

• Partner with business stakeholders, product owners, compliance teams, and risk management teams to understand requirements and deliver business value. 

• Facilitate discussions on solution design, trade-offs, implementation approaches, and best practices. 

• Collaborate with cross-functional teams to ensure successful project execution and timely delivery. 

Platform Support & Continuous Improvement 

• Investigate and resolve production issues, defects, and performance bottlenecks related to ServiceNow IRM applications. 

• Stay current with ServiceNow platform releases, emerging capabilities, and industry best practices. 

• Identify opportunities to improve processes through automation, standardization, and platform optimization. 

• Support platform upgrades, enhancements, and transformation initiatives. 

Team Development & Mentoring 

• Mentor and coach engineers across varying experience levels and technical disciplines. 

• Promote a culture of continuous learning, engineering excellence, and knowledge sharing. 

• Support upskilling initiatives and contribute to building organizational capability in ServiceNow IRM technologies. 

Required Qualifications 

• Bachelor’s degree in computer science, Information Technology, Software Engineering, Information Systems, or a related discipline. Equivalent professional experience will also be considered. 

• Overall 8+ years of hands-on experience in ServiceNow design, development, and implementation. 

• 4+ years of specialized experience working with ServiceNow IRM/GRC solutions in enterprise environments. 

Mandatory Technical Skills 

Mandatory experience in the following areas of ServiceNow Integrated Risk Management (IRM), including: 

Develop and design

• Policy and Compliance Management 

• Risk Management 

• Audit Management 

• Indicators and Issues Management 

• Regulatory Change Management 

• Entity Management 

• Client Scripting

• Business Rules 

• Script Includes 

• UI Policies 

• Flow Designer 

• Workflow Configuration 

• Data Policies 

• ACLs and Security Configuration 

• Strong knowledge of JavaScript, Glide APIs, and ServiceNow platform architecture. 

• Experience designing and implementing REST and SOAP integrations with internal and external systems. 

• Hands-on experience with Integration Hub and API-based integrations. 

• Strong experience with ServiceNow Workspace, UI Builder, and Next Experience framework. 

• Proven ability to develop scalable, maintainable, and secure ServiceNow solutions. 

Preferred Technical Skills

Strong understanding of SDLC processes, source control, code quality standards, and automated testing practices. 

• Excellent troubleshooting, analytical, and problem-solving skills. 

• Strong verbal and written communication skills with the ability to engage effectively with technical and business stakeholders. 

Preferred Certifications 

The following certifications are highly desirable: 

• ServiceNow Certified System Administrator (CSA) 

• ServiceNow Certified Application Developer (CAD) 

• ServiceNow Certified Implementation Specialist – IRM (CIS-IRM) 

• Additional ServiceNow certifications will be considered an advantage. 

Preferred Skills 

• Experience with additional ServiceNow products, including: 

• IT Service Management (ITSM) 

• Strategic Portfolio Management (SPM/PPM) 

• Security Operations (SecOps) 

• Third-Party Risk Management (TPRM) 

• Vulnerability Response (VR) 

• Experience implementing Virtual Agent capabilities. 

• Familiarity with Performance Analytics and Reporting. 

• Knowledge of Agile, Scrum, and DevOps methodologies. 

• Experience working in regulated financial services environments. 

• Understanding risk, controls, compliance, audit, and regulatory frameworks. 

What Success Looks Like 

The successful candidate will: 

• Deliver high-quality, scalable, and secure ServiceNow IRM solutions. 

• Act as a trusted technical leader and subject matter expert for the IRM platform. 

• Build strong partnerships across Risk, Compliance, Audit, and Technology teams. 

• Drive innovation and continuous improvement while ensuring platform stability and compliance. 

• Foster engineering excellence through mentoring, collaboration, and adoption of best practices. 

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.