Work Type: On-site / Hybrid — Ashburn, VA client site 3–5 days per week
Industry Category: ServiceNow / Configuration Management
Employment Type: Full-Time Contract
Clearance Requirement: Limited CBP Background Investigation (BI) required prior to onboarding
Position Overview
Our client is seeking an experienced ServiceNow CMDB Implementation Specialist to support an enterprise-scale Configuration Management Database implementation.
This position will support business-driven CMDB planning, organizational alignment, CI modeling, governance, data quality, and best-practice implementation. The specialist will work across application owners, IT operations, security, architects, platform administrators, and other stakeholders to define CMDB requirements, establish governance and data-quality standards, support integrations and testing, and drive adoption across the organization.
Key Responsibilities
Requirements and Analysis
- Elicit stakeholder needs across Application Owners, IT Operations, Security, and other groups to identify required CIs, critical attributes, and inter-CI relationships.
- Document business requirements into clear functional and non-functional artifacts, including use cases, user stories, and acceptance criteria.
- Analyze existing data sources and identify gaps, inconsistencies, and migration challenges associated with moving data into the CMDB.
Data Model Design and Definition
- Define CMDB classes and attributes, including servers, applications, databases, enumeration values, and ownership fields, in collaboration with Architects and Platform Administrators.
- Establish CI relationships such as “runs on,” “connects to,” and “is composed of” to accurately represent the enterprise environment.
- Normalize and standardize data to promote CMDB consistency and integrity.
- Support CI lifecycle management and organizational CMDB ownership models.
Process Definition and Integration
- Map CMDB-related Incident, Change, Problem, and Asset Management processes to ensure the CMDB effectively supports ITSM workflows.
- Define data-governance policies for data ownership, entry, updates, and quality assurance.
- Specify integration requirements for automated discovery tools, ticketing systems, monitoring platforms, and other enterprise data sources.
- Apply ServiceNow CSDM and service-mapping principles to support an effective enterprise CMDB structure.
Data Quality, Validation, and Testing
- Define data-quality rules and metrics for accuracy, completeness, and consistency.
- Establish processes for ongoing CMDB monitoring, remediation, and continuous improvement.
- Plan and conduct User Acceptance Testing with business users.
- Develop test cases to validate functional requirements and expected business outcomes.
Reporting and KPIs
- Identify reporting requirements and dashboards that provide environmental insights, decision support, and compliance monitoring.
- Define CMDB-enabled KPIs, including metrics such as Mean Time to Repair and change success rates.
- Establish standards for measuring CMDB health, data quality, and operational effectiveness.
Training, Adoption, and Ongoing Support
- Develop CMDB training materials, standards, procedures, and supporting documentation.
- Deliver training sessions to user groups to drive adoption and proficiency.
- Provide ongoing support and clarification regarding CMDB functionality, processes, and data usage.
Communication and Stakeholder Management
- Facilitate workshops to gather requirements, resolve conflicts, and establish cross-functional consensus.
- Lead stakeholder discussions and cross-team alignment sessions.
- Translate business requirements and technical concepts between business and technical teams.
- Collaborate across large, federated, or regulated organizational environments.
Requirements
Minimum Qualifications
- U.S. citizenship required.
- At least 10 years of overall information technology experience.
- Bachelor’s or Master’s degree. Four additional years of relevant experience may substitute for a Bachelor’s degree, or two additional years of relevant experience may substitute for a Master’s degree.
- At least 5 years of enterprise ITSM, CMDB, or Configuration Management experience, including demonstrated expertise in CMDB planning, modeling, governance, and data-quality frameworks.
- Experience designing CI classes, relationships, and lifecycle-management processes for complex organizations.
- Proficiency with ServiceNow CMDB, automated discovery, and CSDM.
- Strong understanding of service-mapping principles and organizational CMDB ownership models.
- Ability to lead workshops, stakeholder discussions, and cross-team alignment sessions.
- Excellent analytical, communication, documentation, facilitation, and standards-development capabilities.
- Experience working within large, federated, or regulated environments.
- Must be able to obtain the required Limited CBP Background Investigation (BI) prior to onboarding.
- Must be local to the Ashburn, Virginia area and willing to work from the client site 3–5 days per week.
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
Preferred Qualifications
- ITIL v4 or v5 certification.
- Prior federal contracting environment experience.
- Experience with enterprise architecture, IT operations, and data governance.
Benefits
Compensation
$200,000–$230,000 per year as a W2, negotiable for the right candidate.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
