ServiceNow Administrator II

Job Description Summary:

The ServiceNow Administrator II is a mid-level computer systems professional responsible for independently administering, configuring, analyzing, testing, and modifying the ServiceNow platform and related workflows. This role applies systems analysis techniques, consults with business and IT stakeholders to define functional and technical requirements, and designs secure, scalable configurations, automation, integrations, and data controls based on approved specifications. The position exercises discretion and independent judgment when evaluating platform issues, recommending configuration approaches, enforcing governance standards, and supporting matters of significance related to ServiceNow stability, security, compliance, and operational effectiveness.

Job Description:

Primary Responsibilities

• Independently analyze business and IT stakeholder requirements and translate them into ServiceNow functional specifications, configuration designs, workflows, automation, and data controls.

• Design, configure, document, test, and modify ServiceNow applications, modules, flows, business rules, client scripts, UI policies, ACLs, data policies, integrations, scheduled jobs, and update sets based on approved requirements.

• Evaluate alternative configuration approaches, assess platform impact, and recommend scalable solutions that support operational effectiveness, security, compliance, maintainability, and long-term platform health.

• Exercise discretion and independent judgment when resolving complex platform issues, conducting root-cause analysis, determining escalation paths, and recommending corrective or preventive actions.

• Serve as administrator and technical owner for assigned ServiceNow modules such as Incident, Request, Change, CMDB, Knowledge, or related enterprise workflow capabilities.

• Administer and enhance CMDB, data governance, access controls, and platform standards to protect data integrity, audit readiness, and compliance with approved operating practices.

• Lead or materially contribute to platform upgrades, regression testing, deployment planning, release validation, and post-deployment stabilization activities.

• Partner with process owners, platform leadership, security, infrastructure, and service delivery teams to interpret requirements, provide technical recommendations, and support decisions that affect ServiceNow operations.

• Create and maintain technical documentation, configuration standards, test evidence, runbooks, and administrative procedures that support consistent and compliant platform operations.

• Identify technical debt, platform risks, data quality issues, and process improvement opportunities; recommend remediation plans and implement approved changes with minimal supervision.

Quali​fications

• Bachelor’s degree or equivalent experience

• 2+ years' experience in ServiceNow administration

• ServiceNow Certified System Administrator (CSA) (required)

• ITIL® 4 Foundation (required)

• CIS – IT Service Management (CIS-ITSM) or equivalent (preferred)

• Demonstrated experience performing ServiceNow administration, configuration, analysis, testing, and modification of platform applications, workflows, forms, rules, access controls, integrations, and data structures.

• Working knowledge of systems analysis techniques, including consulting with users and stakeholders to determine functional specifications, technical requirements, workflow design, and platform impact.

• Ability to design, document, test, and modify ServiceNow configurations or programs based on business and system requirements, including Flow Designer, Update Sets, UI Policies, Business Rules, Client Scripts, ACLs, and basic Glide API usage.

• Demonstrated ability to evaluate alternatives, assess risk, and recommend technical approaches that affect platform stability, compliance, data integrity, security, service delivery, and operational effectiveness.

• Ability to exercise discretion and independent judgment with respect to matters of significance, including complex issue resolution, platform governance, technical standards, escalation recommendations, and release readiness decisions.

• Experience owning assigned work end-to-end with minimal supervision, including requirements clarification, configuration, testing, documentation, deployment support, and post-implementation validation.

• Strong understanding of ITSM concepts and ServiceNow platform architecture, including incident, request, change, knowledge, CMDB, reporting, and access control fundamentals.

• Strong analytical, troubleshooting, communication, and documentation skills with the ability to provide technical consultation to process owners, platform leadership, and cross-functional IT teams.

This position is an exempt position. The annualized base pay range for this role is expected to be between $70,000–$85,000 base salary compensation range. Actual base pay may vary based on factors including, but not limited to, experience, subject matter expertise, geographic location where work will be performed, and the applicant’s skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k). Please note that the job title is subject to change based on the selected candidate’s experience and education.

Focus is a leading financial services firm comprised of integrated wealth management, family office, and business management services. Blending deep expertise and expansive resources with a boutique, client-first fiduciary philosophy, Focus helps individuals, families, and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more about Focus, visit www.focusfinancialpartners.com or follow the company on LinkedIn.

EEO Statement: Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, and without regard to an employee or candidate’s race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law.

 

Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@focuspartners.com

The following language is for US based roles only

 

For California Applicants: Information on your California privacy rights can be found here

 

For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST.  AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. 

 

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.  An employer who violates this shall be subject to criminal penalties and civil liability. 

 

For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901.

 

For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation.  The Company complies fully with the Americans with Disabilities Act.