ServiceNow Administrator Consultant

Company Description

Ready to turn vision into action?

Magellan is an international Management and Technology Consulting Group. Our strength lies in our ability to combine business expertise and technological excellence to support companies and public organizations throughout their transformation journeys.

VISION IN ACTION

In an environment where change is accelerating, organizations must continuously reinvent their models to remain competitive. To address these challenges, we support our clients from strategy definition through operational implementation, combining business expertise, technological mastery, and execution capabilities.

Joining Magellan means becoming part of a community of 6,700 committed professionals united by a shared ambition: understanding challenges in all their complexity to build practical, actionable solutions that are closely aligned with real-world needs.

Job Description

The administration and configuration of the ServiceNow platform (ITSM, CMDB, FSM, workflows, automations, integrations) constitute a specialised expertise, linked to a structured technical and functional governance. 

💡 YOUR MISSIONS

As a ServiceNow Administrator Consultant (M/F), you are responsible for the administration, configuration and maintenance of the ServiceNow platform.

• Administer, configure and maintain the various ServiceNow modules (ITSM, CMDB, FSM, Catalog, Incident/Change/Problem, etc.)
• Manage platform updates (versioning, patching, compatibility)
• Ensure proper compliance and security of ACLs (Access Control Lists) and their evolution over time
• Create and maintain workflows, Flow Designer and automations
• Participate in managing integrations with other internal or external systems
• Collaborate closely with a technical team (developers, integrators, technicians) and a governance group to collectively validate functional and technical evolutions
• Follow development best practices by commenting and documenting your projects
• Track evolution requests and translate them into functional and technical requirements

Qualifications

• You hold a Master's degree (Bac+5) from a university or engineering school.
• You have technical-functional analysis capabilities to understand different use cases.
• You master JavaScript development, interface development, and ServiceNow application integration.
• A good level of English would be a plus.
• Soft skills: Detail-oriented, autonomous, with good interpersonal skills, you adapt to different client contexts.
• You have strong writing skills and can adapt to different stakeholders.

Additional Information

By joining Magellan, you will work within multidisciplinary teams and contribute to impactful projects at the heart of major transformations: Generative AI, intelligent platforms, social and environmental challenges, and more.

What Magellan guarantees you: a professional experience that is people-centered, enriching, and fulfilling!