Service Training Instructor

Job Description:

The Service Training Instructor is responsible for delivering established training programs in classroom, virtual, field, and hands-on environments using approved curriculum, training materials, and instructional methods. This role ensures a safe, engaging, and effective learning experience by facilitating technical instruction, assessing trainee performance, and providing constructive feedback to support skill development. The Service Training Instructor prepares training equipment, materials, simulators, and learning aids, maintains training documentation, and supports the successful execution of training programs. Working within defined standards and procedures, the Service Training Instructor collaborates with internal partners to support training delivery and contributes recommendations for continuous improvement based on training observations and learner feedback.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

These are the most significant job duties performed. The size, scope, and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

• Understanding the Business: Demonstrates a strong knowledge of the business, products, services, and technologies to deliver training that supports customer success and organizational goals. Ensures training remains relevant and aligned with business needs.

• Making Complex Decisions: Consistently applies training standards and evaluation criteria while identifying learning challenges. Uses sound judgment and escalates issues when additional expertise is needed.

• Creating the New and Different: Contributes ideas to improve training content, delivery methods, and learning effectiveness. Embraces innovative approaches and technologies to enhance learner engagement and performance.

• Taking Initiative: Proactively prepares training materials, equipment, and resources to ensure successful delivery. Takes ownership of creating a positive and effective learning experience.

• Managing Execution: Delivers training effectively across multiple environments while following established schedules and procedures. Maintains accurate records and documentation to support consistency and compliance.

• Focusing on Performance: Evaluates learner performance using established assessment methods and provides constructive feedback. Supports participant development while maintaining training quality standards.

• Building Collaborative Relationships: Creates an inclusive and engaging learning environment that encourages collaboration. Builds productive relationships with learners, partners, and stakeholders to support training success.

• Influencing People: Communicates technical information clearly and effectively to promote understanding and confidence. Uses engaging facilitation techniques to encourage participation and knowledge retention.

• Being Authentic: Demonstrates professionalism, integrity, and dependability in all training activities. Builds trust and credibility through ethical behavior and consistent actions.

• Being Open: Actively seeks feedback and applies insights to improve instructional effectiveness. Pursues continuous learning and professional development to strengthen training impact.

• Being Flexible and Adaptable: Adjusts instructional delivery to meet learner needs while maintaining alignment with objectives. Remains professional and effective in changing environments and situations.

MINIMUM QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• High School Diploma or GED + 1-3 years of relevant experience in technical service, equipment maintenance, field service operations, training delivery, or a related industrial environment.

• Experience delivering structured training, coaching, mentoring, or technical instruction preferred.

• Working knowledge of adult learning principles and instructional delivery techniques.

• Ability to communicate technical concepts effectively to diverse audiences with varying levels of experience.

• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.

• Foundational understanding of:

• Technical service training methodologies

• Equipment service processes and troubleshooting practices

• Safety protocols and operational procedures

• Basic working knowledge of:

• Electrical systems and schematic interpretation

• Training technologies, virtual learning platforms, and instructional tools

• Ability to learn new technologies, products, and training content while adapting to changing business needs.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the employee is:

Regularly required to sit

Operates standard office equipment

Working Conditions

On-site office environment

Noise level in the work environment is usually moderate

Hours of Work

Normal business hours with extended hours as needed

Travel up to 25%

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Compensation Information:

The pay rate will depend on the successful candidate’s qualifications and prior experience.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.