Service Provider Operations Developer, CA Transport Land

Company Description

In Supply Chain Operations (SCO), we make sure IKEA products reach the many people, every day. 

Together with our partners across the IKEA value chain, we lead, plan and execute the flow of products from suppliers to stores in a simple, efficient and responsible way. By connecting planning and execution, we secure availability, affordability and sustainability, today and tomorrow. 

Within SCO, Category Area Transport are responsible to procure, develop and operate all transport capacities in the IKEA supply chain within two categories - Land and Ocean & Air. We develop business together with our service providers in all dimensions, delivering excellent and sustainable performance with our strong business and people agenda. Focusing on automation, and standardisation and digitalization we are not only moving goods from point A to B but also contributing to the IKEA development agenda with efficiency, accuracy and precision in every transport we do. 

In Category Land, it is an integral part of Category Area Transport and is responsible for securing and developing optimal land transport capacity at the right cost, in a sustainable way, fulfilling agreed service precision and quality demands, while complying with safety and security requirements. Through this, Category Land contributes directly to the IKEA Vision and Business Idea. 

Job Description

We are now looking for Service Provider Operations Developers (SPOD), who wants to work close to operations and business development, ensuring our land logistics service providers perform at their best, every day. 

This role reports to Business Development Manager

In this role you will: 

• Secure and continuously improve service provider performance across capacity, quality, safety, precision and cost. 

• Ensure the right capacity is available at the right time through forecasting, planning and close partner collaboration. 

• Drive operational development through service provider development plans, business reviews and new set-ups. 

• Manage deviations and unforeseen situations to protect stable operations at the lowest total cost. 

• Safeguard compliance and long-term efficiency by following up contracts, standards and improvement opportunities. 

Qualifications

We are looking for someone who: 

• Has experience from logistics operations, transport, land service provider management in complex environments. 

• Understands how capacity, quality, safety, precision and cost come together in day‑to‑day land logistics execution. 

• Is comfortable working close to operations, analysing deviations and driving corrective actions with service providers. 

• Balances partnership and performance, holding others accountable while developing them over time. 

• Is motivated by continuous improvement and turning agreements into reliable operational results. 

Great logistics performance is built through everyday operational excellence and close partnerships. 

As SPOD, you help turn plans into reliable execution by supporting service providers to deliver safe, efficient and cost-effective land logistics services.   

Additional Information

Please apply latest the 22nd of October, 2026. 

We always recruit based on values, competence, potential and diversity.

The expected salary range for this role is €50.000 – €55.000 gross annually. This range is based on our internal salary structure and the competence, experience, and knowledge level required for the position. The position will be classified at Level 3 under the Italian National Collective Labour Agreement (CCNL) for the Commerce sector.

The final offer will be presented later in the recruitment process to the selected candidate.