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The Server is responsible for contributing to a great member and guest dining experience. The server will provide excellent customer service, a robust understanding of the menu, and attention to detail during the members dining experience. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.
Key Responsibilities
- Provide exceptional service and communication at all times with members / guests and team members.
- Greet all guests and members politely and promptly, proactively anticipate needs to enhance experience, demonstrate sense of urgency for responding to guest needs during all interactions.
- Promptly respond to all guest/member requests.
- Present extensive knowledge of all menu items, ingredients, preparations, and specials; make recommendations based upon preferences, special requests, or allergies.
- Thorough understanding of all cocktails, wine, beer, and beverages, and ability to pair wine to menu items.
- Enter all transactions accordingly into POS system, issue accurate checks, and close sales timely and according to policies and procedures.
- Be attentive to any food allergies.
- Prior to delivery of food, ensure all orders are complete and accurate according to individual specifications.
- Maintain cleanliness and organization of work areas at all times, complete daily stocking, and adhere to food safety standards.
- Keep the appearance of the restaurant consistent throughout the day.
- Ensure daily opening and closing responsibilities are completed accurately and consistent with the departments SOP.
- Conduct inventory of all restaurant items as requested.
- Report any maintenance and/or safety issues promptly to the Restaurant Manager.
- Maintain all equipment and be sure it is properly handled and maintained.
- Ensure the department complies with all government, safety, health, and security standards.
- Any other duties as assigned.
Skills & Qualifications
- High school diploma or equivalent.
- At least one (1) year of previous serving experience in a full service environment, preferably at a fast paced, high end restaurant, club, or resort.
- Knowledge of ServSafe, HACCP, and local food safety standards; possesses or ability to obtain State Food Safety Certificate.
- Robust knowledge of wines and beverage.
- Extraordinary attention to detail, quality, and service.
Additional Requirements
- Flexibility and ability to pivot to new projects and desire to work in fast-paced environment.
- Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
- Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
- Ability to work in a team environment.
- Ability to stay calm and focused during the busiest of times.
- Ability to read, write, speak, and understand English; additional languages preferred.
- Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
Benefits
- Competitive Pay
- 401k Contribution
- Paid Time Off and Paid Holidays
- Employee Meals, Referral Incentives, and Recognition Programs
- Professional development and upward mobility opportunities
- Work-Family Culture
The Company’s good faith estimate of the hourly rate it expects to pay for this role is $28-$32 and is based on applicable and specialized experience and location.
About Us
Nestled in California’s desert paradise, The Madison Club is La Quinta’s most exclusive, private residential community offering the finest golf and club facilities in an intimate and sophisticated setting. It is a place of effortless grace and charm with the ambiance of quiet sophistication, intimacy, and understated luxury. Offering a limited number of homes and memberships, The Madison Club is the modern interpretation of California’s classic old-line country clubs, offering five-star dining and member events, wellness and fitness amenities, and Discovery’s signature Outdoor Pursuits program. At The Madison Club, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit: https://madisonclubca.com/
Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.
