**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
This position is located at our Altoona, IA branch.
What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
- Generous Paid Time Off (PTO) in addition to paid federal holidays.
- Child Care Assistance Program for eligible dependent(s).
- Exercise reimbursement program for employees.
- The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.
We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.
SUMMARY
The Senior Teller will be responsible for daily teller transactions in both the lobby and drive-up locations of the branch and participate in all dual control functions. This position is also responsible for the delivery of outstanding client service and for developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides client account services by processing deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, selling cashier’s checks, proof transactions, and buying or selling foreign currency.
- Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
- Processes additional transactions as needed, including preparing currency transaction reports.
- Completes special client requests such as closing accounts, processing check orders, exchanging foreign currency, providing special statements and copies, completing referrals, and performing safe‑deposit box procedures.
- Reconciles cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining an authorized cash supply.
- Utilizes 360View to record activities, incidents, and referrals to business partners and other lines of business.
- Processes consumer credit card applications.
- Identifies cross‑sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.
- Contributes to client service and overall bank success by welcoming new or different requests and collaborating with team members to achieve results.
- Complies with bank operations and security procedures, including participating in dual‑control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.
- Maintains client confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches.
- Enhances job knowledge by attending training sessions.
- Recognizes the need to place holds according to Reg CC and bank policies and adheres to proper check and cash‑handling standards.
- Demonstrates strong product knowledge and proficiency with client‑facing systems.
- Completes work accurately with minimal errors.
- Participates in volunteer activities and financial education efforts.
- Embraces First Interstate Bank’s vision, mission, and values.
- Performs other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to handle confidential and sensitive information with discretion.
- Strong mathematical aptitude.
- Excellent written and verbal communication skills.
- Working knowledge of digital platforms, CRM systems, and emerging technologies.
- Strong interpersonal skills.
- Adheres to all check and cash‑handling standards and meets or exceeds bank cash‑balancing requirements.
- Demonstrates compliance with all bank regulations related to assigned job functions and applies regulatory standards appropriately.
- Stays current on regulatory changes and follows all bank policies and procedures.
- Completes all required annual and job‑specific training.
EDUCATION AND/OR EXPERIENCE
- High School Diploma or General Education Degree (GED) required
- 1-3 years experience in a cash handling and customer service role required
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
- Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
- Handling - Frequently
- Hearing - Frequently
- Lifting - Occasionally (up to 25 lbs)
- Sitting - Occasionally
- Standing - Frequently
- Talking - Frequently
- Walking - Occasionally
- Noise Level - Moderate
- Typical Work Hours - Vary based on scheduling and business need
- Regular and Predictable Attendance - Required
- Travel - as needed
**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
