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Senior Technical Services Analyst at First Due · Katori

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Title: Senior Technical Services Analyst

Location: Remote - US Only
Country: United States
Department: Professional Services
Reports To: Senior Manager, Data Migration
Position Type: Full-Time
Salary: $110,000

Job Summary:

As a Senior Technical Services Analyst on the Data Migration team within Professional Services, you will own the end-to-end delivery of complex data migration projects for Enterprise, State, Federal, and Multi-Agency customers implementing the First Due platform. But this is not a role where you simply run queries and check boxes. You are a data expert and a systems thinker: someone who can sit across from a fire chief, understand how their agency has structured 20 years of operational data, and translate that into a migration plan that not only moves records cleanly but positions the customer to succeed in the new system from day one.

You will work directly with customers, implementation teams, Data Operations, Product, and Engineering to define data requirements, design migration strategies, execute complex transformations, and validate deployed data. Beyond project delivery, you will serve as a subject matter expert on data architecture and migration best practices across Professional Services and the broader organization.

This role is forward-looking. We are investing in ETL automation, data pipeline tooling, and AI-assisted workflows to scale how we deliver. You will be expected to bring curiosity and technical depth to those efforts: contributing expertise, testing new tools, and helping shape how data migration evolves from a manual craft into a scalable, automated discipline. If you are excited about solving hard data problems, mentoring others, and pushing boundaries on how technical services are delivered, this is the role for you.

Key Responsibilities:

Data Migration Delivery & Technical Execution

Own the full lifecycle of data migration projects: requirements gathering, extraction, transformation, loading, validation, and go-live support
Analyze complex legacy data structures and design migration approaches that account for how data will operate within First Due's architecture (not just field-level mapping, but system-level impact)
Author advanced SQL to extract, join, and transform disparate data from customer sources including SQL backups, CSV, XML, TXT, and multi-system exports
Solve novel migration challenges: multi-system consolidations, new module implementations, non-standard data structures, and customers with advanced operational requirements
Execute quality assurance on deployed data; identify and resolve discrepancies with minimal escalation

Requirements Translation & Solution Design

Translate customer operational models and legacy data structures into First Due's architecture, understanding downstream impacts on workflows, reporting, and system behavior
Identify gaps and edge cases between legacy systems and First Due; propose creative solutions or escalate to Product with clear, actionable context
Guide customers through data decisions using deep platform knowledge, industry context, and a consultative approach
Serve as the technical voice in the room during customer-facing conversations involving data scope, feasibility, and constraints

Mentorship & Subject Matter Expertise

Serve as a SQL and data architecture SME for the Data Migration team; coach junior analysts on query construction, data modeling, validation approaches, and best practices
Provide direction and technical review across active migration projects, helping elevate quality and consistency across the team
Contribute expertise to internal tooling, process design, and documentation that scales the team's capabilities

Cross-Functional Collaboration

Partner with Implementation Managers to scope and sequence data work within broader project timelines
Coordinate with Data Operations on load specifications, environment readiness, and production deployment
Support Product and Engineering with data-informed feedback on schema changes, import tool capabilities, and customer-facing data features

Automation, ETL Awareness & Continuous Improvement

Contribute knowledge and expertise to the team's ETL pipeline and automation initiatives (pipeline orchestration, schema-as-code, automated validation)
Identify repetitive or manual work and build (or help build) scripts, templates, and workflows to reduce it
Experiment with AI-assisted workflows and tooling to deliver results faster with less manual overhead
Maintain awareness of modern data engineering practices and tools that can improve migration delivery at scale

Qualifications:

4+ years of experience in data migration, data operations, or a technical implementation role within a SaaS environment
In-depth experience writing SQL from scratch, including complex joins, CTEs, subqueries, window functions, and output validation
In-depth understanding of relational databases, structured data formats, and data modeling concepts
Demonstrated ability to manage Enterprise-level customer relationships from a detailed, technical perspective
Demonstrated experience serving as the go-to technical voice with customers, translating complex data topics into clear, actionable guidance
Proficiency mentoring and coaching others on SQL, data practices, and migration methodology
Advanced proficiency with Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, Power Query, conditional formatting, data cleansing)
Strong organizational and time management skills with the ability to manage multiple concurrent complex projects
Clear, professional written and verbal communication

Preferred Qualifications:

Experience with ETL pipeline concepts, workflow orchestration, and data pipeline automation (e.g., dbt, Airflow, or similar tools)
Familiarity with data warehouse architectures, staging environments, and schema-as-code practices
Experience with cloud data infrastructure (AWS S3, Redshift, RDS, or equivalent)
Knowledge of data validation frameworks and automated testing approaches
Experience with Fire/EMS data standards (NFIRS, NERIS, NEMSIS) or public safety technology
Understanding of GIS data components and geospatial data handling
Familiarity with scripting languages (Python, Rust, Bash) for data transformation or automation
Experience with version control (Git) and collaborative development workflows

For US-based Roles
All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment
Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.

Working at First Due
First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy here.

Senior Technical Services Analyst