The ad says“Familiarity with AI/ML infrastructure or agent-based development platforms”
The ad says“Familiarity with AI/ML infrastructure or agent-based development platforms”
The ad says“Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices”
The ad says“Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices”
The ad says“Experience with developer-first platforms or PLG (product-led growth) models”
The ad says“Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices”
The ad says“Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices”
The ad says“Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices”
The ad says“Experience with developer-first platforms or PLG (product-led growth) models”
As a Senior Technical Account Manager (TAM) at Docker, you will serve as a trusted advisor to our most strategic customers, ensuring they realize measurable value from their investment in Docker’s platform. TAMs are responsible for guiding adoption, managing technical relationships, and influencing customer outcomes across the post-sales lifecycle
This role sits within Docker’s Customer Engineering Group, which unifies pre- and post-sales technical teams to deliver a seamless, outcomes-driven customer experience. You’ll collaborate closely with Solutions Engineers, Engagement Services, and Product teams to help customers accelerate time-to-value, reduce friction, and achieve long-term success with Docker
Build strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria
Drive product adoption and operational maturity, aligning Docker capabilities to customer objectives and outcomes
Conduct regular technical and business reviews to demonstrate value realization and identify opportunities for growth
Anticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams
Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and Support
Partner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and sustained success thereafter
Create and share reusable best practices, reference architectures, and technical playbooks that scale customer success
Provide proactive guidance on containerization, CI/CD, infrastructure-as-code, and emerging developer productivity trends
Maintain high-quality documentation of customer engagements, health status, and progress toward success metrics
Contribute to a consistent TAM engagement model, leveraging standardized processes for onboarding, health reviews, and renewals
Support development of scalable initiatives such as 1:many workshops and digital enablement programs
First 30 Days
Complete onboarding and ramp-up training on Docker’s products, tools, and engagement frameworks
Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms
Meet your portfolio of customers and understand their environments, goals, and success metrics
Build relationships with internal partners including Support, Product, and Sales
Review existing customer documentation and success plans to identify initial opportunities for impact
First 90 Days
Take ownership of a customer portfolio and begin leading account engagements
Conduct your first technical or executive business reviews with guidance from your manager
Establish a cadence of customer check-ins, documenting key success milestones and adoption progress
Identify at least one process or content improvement that can scale customer engagement or reduce friction
Contribute to cross-functional discussions that connect customer insights with product feedback
One Year Outlook
Own the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores
Build executive relationships and serve as the customer’s voice within Docker
Contribute to building the broader TAM engagement model through shared best practices and enablement resources
Demonstrate impact through increased customer value realization, renewal success, and platform expansion
Mentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement
Benefits
100% company paid medical premiums for employees and dependents
Flexible Time Off Policy
Employer Paid Holidays
Generous Parental Leave (after 6 months of employment)
Home Office Set Up Budget
Monthly Technology Stipend
Training Allowances
Life and Disability Insurance
Retirement Plans
Virtual and In-Person Social Events
Docker Swag
Quarterly Hackathons
Preferred experience
Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices
Skilled at identifying patterns and building long-term strategies beyond point solutions
Comfortable working cross-functionally in a global, distributed organization
Excellent communication skills across both technical and executive audiences
4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer)
Proven ability to translate technical capabilities into business outcomes and drive measurable customer value
Prior experience in post-sales or lifecycle management at an infrastructure or SaaS company
Familiarity with AI/ML infrastructure or agent-based development platforms
Experience with developer-first platforms or PLG (product-led growth) models
Recruitment process
Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent
