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Senior Technical Account Management (Global Partner Integrations) at Warner Bros Discovery · Katori

Asks for

The ad says“Must have exceptional written and verbal communication skills, along with a background in technical production, program management, engineering, architecture, or a similar technical discipline”
The ad says“You understand back-office systems such as authentication, authorisation, identity management, billing, and entitlements, and have demonstrated the ability to deliver projects in these areas”
The ad says“You understand back-office systems such as authentication, authorisation, identity management, billing, and entitlements, and have demonstrated the ability to deliver projects in these areas”
The ad says“You understand back-office systems such as authentication, authorisation, identity management, billing, and entitlements, and have demonstrated the ability to deliver projects in these areas”
The ad says“Must have exceptional written and verbal communication skills, along with a background in technical production, program management, engineering, architecture, or a similar technical discipline”
The ad says“You understand back-office systems such as authentication, authorisation, identity management, billing, and entitlements, and have demonstrated the ability to deliver projects in these areas”
The ad says“You understand back-office systems such as authentication, authorisation, identity management, billing, and entitlements, and have demonstrated the ability to deliver projects in these areas”
The ad says“Must have exceptional written and verbal communication skills, along with a background in technical production, program management, engineering, architecture, or a similar technical discipline”
The ad says“You understand affiliate equipment, including set-top boxes, and know how to work with partners to integrate our app onto that equipment and that equipment into our broader framework”
The ad says“Must have exceptional written and verbal communication skills, along with a background in technical production, program management, engineering, architecture, or a similar technical discipline”

We are hiring a Senior Staff Technical Account Manager (TAM) to join our team
The Global Partner Integration Team, within the DTC Global Platform Team, owns and manages go-to-market partner integrations, including affiliate-owned set-top box (STB) integrations, for WBD
These integrations focus on back-office systems, such as authentication, authorisation, shared identity, billing, and entitlement services, along with apps deployed on affiliate-owned equipment (set-top boxes, or STBs)
These integrations enable our partners to sell or bundle our services to their customers and allow those customers seamless access across our experiences
This team works with external affiliates and partners throughout the lifecycle of their integrations, alongside internal Engineering, Distribution, Product, and other stakeholder teams, to not only efficiently launch these integrations, but to also ensure they remain effective throughout the lifetime of the partner relationship
Working with the affiliate from initial technical engagement through to launch is the primary responsibility of the Technical Account Manager (TAM). Senior Staff TAMs are responsible for working with our largest and most strategic partners at WBD
TAMs are the technical point of contact for partners we are integrating with, and are the voice of the partners to our internal teams
Technically astute, with the ability to assess a partner’s capability to perform an integration accurately
Works closely with partner teams to thoroughly explain functionality and field all questions quickly and effectively
Evaluates partners’ designs and plans to identify and resolve issues prior to implementation
Identifies and defines requirements unique to partner integrations or devices, and drives technical negotiation and alignment with partners
Drives partners to adapt to our standard integration architecture, deciding on a bespoke integration only when standard integration is not achievable
Works with both internal and external partner engineering teams as necessary, and serves as the subject matter expert (SME) for each integration owned
Represents the voice of partners, taking a data-driven approach to surface key partner insights and using them to improve our integration experience
During the integration, partners with our Ops team to verify testing and assists in resolving any identified issues
Ensures partners stay within the defined strategy of the Partner Integration Program. If a partner is identified for bespoke work, collaborates with Product Management, Engineering, Program Management, and other relevant teams to implement solutions
Must have exceptional written and verbal communication skills, along with a background in technical production, program management, engineering, architecture, or a similar technical discipline

Preferred experience

You are a key contributor to your organisation and the company’s strategy relating to go-to-market partner relationships
You are recognised as a leader, mentor others, and have a proven track record of building strategic relationships with external partners
The ideal candidate has a track record of building high-performance, stable, scalable systems that have been successfully shipped to customers in production
You are a collaborative partner who makes stakeholders and team members more productive
Your work and approach are exemplary: you drive best practices and set standards for your team
You show good judgement, making trade-offs between immediate and long-term business needs
You have played a lead role in the delivery of a major product or feature launch, either as a Technical Account Manager, Product Manager, Program Manager, Engineer, or Solutions Architect
You understand back-office systems such as authentication, authorisation, identity management, billing, and entitlements, and have demonstrated the ability to deliver projects in these areas
You use data to assess the success of what you’ve launched
You balance technical depth, product knowledge, business understanding, and organisational and communication skills to ensure the right decisions are made whenever and wherever you’re involved, backed by a demonstrated track record
Must have the legal right to work in the country hired
Bachelor’s degree with significant experience in Technical Account Management, Product Management, Programme Management, Engineering, or Solutions Architecture
You understand organisational and corporate goals and ensure your projects deliver what’s required to meet them
You are an effective communicator across all levels and disciplines — from Engineering to Marketing/Distribution to Executive Leadership — and communicate effectively both internally and with external Affiliates and Partners in those same disciplines
Lead the planning, execution, and delivery of projects across multiple product and technology teams around the world
You demonstrate sound judgement across multiple projects or programme areas, and can manage more than one project simultaneously and successfully
Communicate clearly, analyse technical designs, organise project timelines, secure commitments, manage risks, identify critical paths, spot edge cases, triage bugs, review metrics and data, and monitor launch operations for large software projects
You understand affiliate equipment, including set-top boxes, and know how to work with partners to integrate our app onto that equipment and that equipment into our broader framework
You effectively manage multiple stakeholders and projects across various stages of implementation