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Job Description
***The shift for this position is from 5:30 AM to 5:30 PM EST Sundays-Wednesdays.
Manages the functionality and efficiency of a group of computers running on one or more operating systems
The Sr Systems Administrator is responsible for the operations, maintenance, and monitoring of data center operations and supporting infrastructure. This position supports a 24/7 Data Center operations group
The Sr. Systems Administrator actively provides tier 2+ network monitoring and systems administration & support of Data center Operation in support of critical CONUS and OCONUS operations. The Data Center Ops team is responsible for detailed operations documentation and reporting of events with follow through until resolution. The team operates 24/7/365 and must follow operational procedures and guidelines established by leadership to include some knowledge of business structure and interdependencies between departmental applications.
Responsibilities
- Conducts real-time, pro-active monitoring of all compute and local area networking resources within the data centers (including Virtual Infrastructure, data center LAN, virtual servers, Storage solutions, databases) across multiple sites.
- Identify, analyze, responds, triages, and troubleshoot/resolve system alerts indicating issues with data center components.
- Conducting hands-on administration of virtual machines, hosts, and devices via vCenter, remote desktop protocols, and other virtualized management interfaces. Administration consists of, but is not limited to: assessing all virtual resources, consoling into virtual machines, creating/deleting virtual snapshots, fully triaging virtual server issues, and restarting virtual machines.
- Support diagnoses and troubleshooting of problems/issues with the virtualization environment including Microsoft Windows and Linux O/S systems.
- Provide systems diagnostics and availability monitoring and reporting/escalation services
- Within established procedures, responds to end user requests for technical support and assistance.
- Provides first response for all associated, technical engineering lanes within the data center
- Manages, record and tracks compute configuration changes as approved by Configuration Change Control Boards
- Create and maintain standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, ASPs, and agency executives.
- Interact with vendors to coordinate the maintenance and replacement of hardware that effects high and critical systems and environments
Qualifications
5-8 years of directly related experience in systems administration and analysis. Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- 5-8 years of directly related experience in systems administration of preferably Windows and Linux OS systems.
- Direct technical experience in Virtualization administration, preferably VMWare.5+ years of experience working in one or more of the following areas: Data center Operations, Network Ops Center Operations, Enterprise-level network monitoring and/or virtual infrastructure monitoring.
- 5+ year providing Operation and Sustainment support for the virtualization environment.
- Familiarity with current data center infrastructure.
- Maintain current industry knowledge of development concept, practices and procedures
- Develop an in-depth understanding of the ITEMS Data Center Services baseline capabilities, design and objectives.
- Provide systems diagnostics and availability monitoring and reporting/escalation services
- Perform incident capture, verification, diagnostics and escalation
- High level understanding of data center components
- Must have current 8570 IAT II Level Certification (CNA-Security, GICSP, GSEC, Sec+ CE, SSCP) or higher.
- Desired solid understanding of the ITIL framework
- Must have current TS/SCI security clearance
- Must be a U.S. Citizen
Desired Core Skills:
- Working familiarity of VMware ESX 6.0/6.5/6.7
- Working familiarity of Windows Server 2008R2/2012R2/2016
- Working familiarity of Unix/Linux
- Strong understanding of enterprise networks including load balancers, routers, switches
- Experience with enterprise–level monitoring suites/software preferably BMC TrueSight, SolarWinds
Preferable Secondary Skills:
- Ability to identify trends and drive key metrics
- Ability to make correct data-driven judgments
- Ability to analyze and troubleshoot using Window server logs, monitoring and network analysis tools
- ServiceNow Experience a plus
- Technical written & verbal communication skills (technical writing)
- Experience supporting Intelligence and/or DoD Community