The ad says“Experience supporting or operating blockchain node infrastructure”
The ad says“Strong troubleshooting and debugging skills in distributed systems and cloud-native environments”
The ad says“Security-focused mindset with experience in key management, secure infrastructure, or compliance-driven environments”
The ad says“Working knowledge of monitoring tools like DataDog and incident management best practices”
The ad says“Strong troubleshooting and debugging skills in distributed systems and cloud-native environments”
The ad says“Strong troubleshooting and debugging skills in distributed systems and cloud-native environments”
The ad says“Working knowledge of monitoring tools like DataDog and incident management best practices”
The ad says“Security-focused mindset with experience in key management, secure infrastructure, or compliance-driven environments”
The ad says“Kubernetes operational support”
The ad says“Working knowledge of monitoring tools like DataDog and incident management best practices”
The ad says“Security-focused mindset with experience in key management, secure infrastructure, or compliance-driven environments”
The ad says“Strong troubleshooting and debugging skills in distributed systems and cloud-native environments”
Values
The ad says“Familiarity with bare metal providers (Hetzner, Equinix, OVH) and Public Clouds (AWS)”
The ad says“Experience with on-call tools like Opsgenie or Datadog On-call or similar alternatives”
The ad says“Familiarity with bare metal providers (Hetzner, Equinix, OVH) and Public Clouds (AWS)”
The ad says“Familiarity with bare metal providers (Hetzner, Equinix, OVH) and Public Clouds (AWS)”
The ad says“Experience with on-call tools like Opsgenie or Datadog On-call or similar alternatives”
The ad says“Familiarity with bare metal providers (Hetzner, Equinix, OVH) and Public Clouds (AWS)”
As a Senior Support Engineer, you will play a critical role in delivering a best-in-class customer experience for our enterprise blockchain products
You’ll serve as a key technical liaison between our customers and engineering teams, ensuring that our infrastructure and services are performing reliably, securely, and at scale
This is an opportunity to work at the intersection of blockchain and cutting-edge infrastructure, where your impact will directly support the success of Validation Cloud’s #1 Ranked Node API product and Enterprise Staking solution
You will work across teams to triage complex issues, drive operational improvements, and help scale support processes to meet the needs of our growing customer base
You’ll also have a hand in evolving our tooling, documentation, and monitoring to make support more efficient and proactive
Serve as a technical expert and point of contact for enterprise customers, helping resolve production issues and answering platform questions
Monitor production systems and infrastructure health, proactively identifying and resolving issues to maintain high availability
Collaborate with DevOps and Engineering teams to escalate and troubleshoot deep technical problems
Create and maintain customer-facing documentation and internal runbooks to streamline issue resolution
Create and expand internal monitoring dashboards
Participate in the on-call rotation and lead incident response when necessary
Partner with Product and Engineering teams to advocate for customer needs and prioritize fixes and improvements
Drive continuous improvements in support operations, tooling, and workflows
Benefits
🌴 Generous vacation time and paid time off
🤝 Dynamic and collaborative work environment
🌍 Fully remote work
🏥 Comprehensive health insurance coverage, including medical, dental, and vision
🏙️ Biannual company offsite
📱Cell Phone Stipend
🚀 Opportunity to work with a talented and passionate team in a fast-growing industry
💻 Hardware included
💸 Bonus and equity options
Preferred experience
Strong written and verbal communication skills, especially when engaging with technical and non-technical stakeholders
Experience with on-call tools like Opsgenie or Datadog On-call or similar alternatives
Strong troubleshooting and debugging skills in distributed systems and cloud-native environments
Passion for delivering an outstanding customer experience through technical excellence and empathy
6+ years of experience in technical support roles with a customer-facing component
Working knowledge of monitoring tools like DataDog and incident management best practices
This is a 100% Remote position in the North Americas region, working hours need to align with North America business hours 9:00am - 5:00pm PST or EST
We welcome and encourage applicants from all backgrounds and identities to apply for this position!
Kubernetes operational support
Familiarity with bare metal providers (Hetzner, Equinix, OVH) and Public Clouds (AWS)
Experience supporting or operating blockchain node infrastructure
Background in managing uptime in large-scale, multi-region production environments
Security-focused mindset with experience in key management, secure infrastructure, or compliance-driven environments
