Senior Strategic Engagement Manager

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the Role:

As a Sr Strategic Engagement Manager at Parloa, you will lead our most critical enterprise engagements, guiding organizations through complex AI and customer experience transformations while ensuring measurable business impact. This is a highly strategic, customer-facing role where you operate as the central orchestrator across delivery, stakeholders, and long-term value realization.

You will sit at the intersection of transformation strategy, enterprise delivery, and AI innovation, translating executive ambition into scalable outcomes while partnering closely with Account Executives, Solution Engineers, Value Consultants, and our partner ecosystem.

This is your opportunity to lead large-scale AI and CX transformations for global enterprises, owning strategic engagements end to end while shaping how organizations adopt, scale, and realize value from agentic AI.

Areas of Ownership:

• Lead strategic enterprise engagements end to end, owning success plans, KPIs, and measurable business outcomes from initial deployment through long-term value realization
• Translate executive-level AI and CX strategies into tangible impact across multiple business units, regions, and functions
• Orchestrate implementation and delivery, managing timelines, dependencies, and cross-functional execution to ensure seamless, on-time, high-impact go-lives
• Build and sustain strong, trust-based relationships with senior stakeholders, positioning Parloa as a long-term strategic transformation partner
• Drive value realization through data-driven storytelling, executive business reviews, and clear success narratives
• Identify and unlock expansion opportunities by scaling successful initiatives across regions, teams, and use cases
• Partner cross-functionally with Account Executives, Solution Engineers, Value Consultants, and partners to align on strategy, execution, and growth
• Represent Parloa’s leadership in agentic AI, customer experience transformation, and enterprise innovation in customer engagements

Who You Are:

• You bring 8+ years of experience in enterprise software, consulting, customer success, or engagement management, working with large, strategic accounts
• You have a proven track record of leading complex enterprise engagements and translating executive vision into measurable business outcomes
• You operate with a strong ownership mindset, are comfortable navigating ambiguity, and can align cross-functional teams around shared goals
• You have executive presence and are confident influencing senior stakeholders through clear, data-driven communication
• You understand AI, automation, and enterprise systems, and can connect technical capabilities to real business impact
• You bring a structured, proactive, and collaborative approach, elevating teams through clarity, rigor, and execution

Nice to Have:

• Advanced degree (MBA or Master’s in Business, Engineering, or a related field)
• Exposure to AI, cloud, or data-related domains
• Experience working in complex, multi-region enterprise environments

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Expert Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.