The ad says“Experience designing integrations across multiple monitoring, observability, APM, ITOM, analytics, and workflow platforms”
The ad says“Experience designing integrations across multiple monitoring, observability, APM, ITOM, analytics, and workflow platforms”
The ad says“Deep working experience with ITSM platforms such as ServiceNow, Freshservice, and ConnectWise”
The ad says“6+ years experience in Solutions Architecture, Professional Services, implementation consulting, enterprise SaaS delivery, technical architecture, or advanced customer engineering”
The ad says“6+ years experience in Solutions Architecture, Professional Services, implementation consulting, enterprise SaaS delivery, technical architecture, or advanced customer engineering”
The ad says“Deep working experience with ITSM platforms such as ServiceNow, Freshservice, and ConnectWise”
The ad says“6+ years experience in Solutions Architecture, Professional Services, implementation consulting, enterprise SaaS delivery, technical architecture, or advanced customer engineering”
The ad says“Experience designing integrations across multiple monitoring, observability, APM, ITOM, analytics, and workflow platforms”
The ad says“Strong working knowledge of service delivery, observibility/monitoring handoff points, data flows, ITSM workflows, third-party observability sources, and the broader customer operations ecosystem”
The ad says“Experience designing integrations across multiple monitoring, observability, APM, ITOM, analytics, and workflow platforms”
The ad says“Experience designing integrations across multiple monitoring, observability, APM, ITOM, analytics, and workflow platforms”
The ad says“6+ years experience in Solutions Architecture, Professional Services, implementation consulting, enterprise SaaS delivery, technical architecture, or advanced customer engineering”
The ad says“Deep working experience with ITSM platforms such as ServiceNow, Freshservice, and ConnectWise”
The ad says“6+ years experience in Solutions Architecture, Professional Services, implementation consulting, enterprise SaaS delivery, technical architecture, or advanced customer engineering”
The ad says“6+ years experience in Solutions Architecture, Professional Services, implementation consulting, enterprise SaaS delivery, technical architecture, or advanced customer engineering”
The ad says“Experience designing integrations across multiple monitoring, observability, APM, ITOM, analytics, and workflow platforms”
The Senior Solutions Architect, Edwin, owns complex and strategic Edwin implementations and operating-model handoffs within the AI Delivery motion, especially where Edwin runs in parallel with Envision, third-party data sources, ITSM workflows, FDE support, or partner delivery
This role acts as a senior technical advisor, regional or domain subject-matter expert, mentor, and cross-functional delivery leader
You’ll handle complex customer environments, advanced ITSM workflows, multi-platform integrations, pre-sales validation, repeatable delivery patterns, Project transition risks, and structured feedback to Product and Engineering
This role is not simply “more implementations.” You will be expected to reduce delivery risk, improve time-to-value, mentor others, build repeatable practices, and help scale delivery beyond individual heroics
That aligns with the transcript discussion around senior roles focusing on strategic work, complex accounts, enablement, regional expertise, and process-building rather than repetitive project churn
Lead complex or strategic Edwin implementations for enterprise and high-value customers
Design advanced Edwin solutions that coordinate with Envision, core PS/PM ownership, ITSM workflows, third-party observability sources, FDE support, and partner-delivered work
Own architecture for complex event ingestion, alert correlation, enrichment, investigation, incident creation, ticket routing, escalation, remediation, and value reporting
Support major customers where continuity, regional context, Project transition planning, or advanced technical judgment is required
Ensure complex implementations drive measurable time-to-value while protecting core PS capacity and customer continuity
Preferred experience
Experience designing integrations across multiple monitoring, observability, APM, ITOM, analytics, and workflow platforms
Strong working knowledge of service delivery, observibility/monitoring handoff points, data flows, ITSM workflows, third-party observability sources, and the broader customer operations ecosystem
Strong understanding of event correlation, alert noise reduction, ticket enrichment, routing, escalation, incident lifecycle design, and operational handoffs
Deep working experience with ITSM platforms such as ServiceNow, Freshservice, and ConnectWise
Advanced ability to translate tasks, events, alerts, incidents, tickets, changes, escalations, and remediation steps into ITOps workflows
6+ years experience in Solutions Architecture, Professional Services, implementation consulting, enterprise SaaS delivery, technical architecture, or advanced customer engineering
