About Us:
Zensurance is redefining commercial insurance for Canadian businesses.
As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.
Zensurance has been recognized for its rapid growth and industry impact:
At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.
If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!
We are looking for a Senior Software Developer, Application Support! Reporting to the Associate Director, IT, this senior technical member of the Application Support team will work across Zensurance's engineering domains to investigate, diagnose, and resolve complex platform issues end-to-end — owning escalated incidents from triage through code-level fixes and deployment.
In this role, you will develop broad familiarity with Zensurance's systems and codebases, coach and mentor team members, and partner with Engineering Leadership to continuously improve the quality and capability of the Application Support function.
This is a remote-first role within Canada. #LI-Remote
Responsibilities:
Technical escalation & resolution
Serve as the primary escalation point for Tier 3+ incidents raised by the Application Support team that require deep technical investigation.
Investigate escalated issues at the code level — reading, understanding, and modifying production codebases across multiple engineering domains.
Take end-to-end ownership of resolutions: diagnose the root cause, implement and test a fix, and deploy to production.
Develop a broad working knowledge across Zensurance's technical domains (Node/TypeScript/AWS) to triage and resolve issues independently, without defaulting to dev-team escalation.
Engage engineering domain owners selectively when an issue requires their involvement.
Support team enablement
Collaborate closely with Application Support team members to improve their ability to identify, triage, and resolve technical issues.
Document resolutions, build runbooks, and maintain the knowledge repository so that common escalations are resolved faster over time.
Identify recurring patterns in escalated incidents and drive upstream code or process changes to reduce their frequency.
Develop educational materials and provide coaching to help the team build technical confidence.
Process & continuous improvement
Collect and analyze incident data to surface trends and recommend data-driven process improvements.
Suggest and implement improvements to the escalation workflow, tooling, and support processes.
Contribute to cross-team collaboration with engineering, ensuring support insights inform product and platform quality.
Manage and respond to escalated tickets within parameters set by Broker Support SLAs.
Mentorship & leadership
Act as the senior technical voice within the Application Support team, setting the standard for investigation and documentation quality.
Mentor and coach team members, including the ability to explain complex technical concepts in accessible terms.
Assist Engineering Leadership in continuously improving craft capabilities across the support function.
Perform other duties as assigned.
Requirements:
University degree or college diploma in a recognized technical, vocational or academic program (preferably in Engineering or Computer Science) or equivalent work experience.
5+ years building rich, complex web or mobile applications.
Experience in architecting and augmenting large software systems.
Extensive full-stack experience with Node/AWS and the TypeScript ecosystem.
Experience with React is a plus.
A passion for clean, reusable, and well-structured code.
Ability to communicate efficiently.
Collaborative work style.
A commitment to continuous improvement.
A commitment to continuous learning and knowledge sharing.
Join Our Engineering Team - Where Growth Meets Innovation
At Zensurance, we believe engineering is more than just writing great code. It’s about learning, growing, and building something meaningful together. Our remote-first team is a place where you’ll be challenged, supported, and encouraged to thrive. Here’s what makes our team special:
✔ A Leadership Team That’s Got Your Back
Our experienced and approachable engineering leaders aren’t just here to manage - they’re here to mentor, guide, and help you unlock your full potential.
✔ Fuel Your Growth
We invest in your learning with training budgets, professional development programs, and mentorship opportunities. Want to explore a new tech stack or level up your skills? We can help get you there.
✔ A Culture of Sharing & Support
From Power-Ups and book clubs to tech talks and hackathons, we believe in learning from each other. Have a cool idea or an interesting challenge? Let’s solve it together.
✔ Hack, Build, and Innovate
Twice a year, we hit pause on our regular work for company-wide hackathons, giving you the chance to experiment, push boundaries, and build something awesome.
✔ Clear Career Growth, No Guesswork
We don’t do vague career paths. Our well-defined growth tracks show you exactly what’s needed to take your career to the next level, in a way that aligns with your skills and ambitions.
And the best part? You’ll work on exciting projects using cutting-edge technologies like TypeScript, NestJS microservices, and micro-frontends with React. If you're looking for a team that values learning, collaboration, and impactful work, we’d love to meet you!
Benefits & Perks at Zensurance:
At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.
💻 Work Your Way
• Remote-first setup for added flexibility
• Home office allowance to create a comfortable workspace
• Top-tier tech: "Office in a box" with all necessary tech equipment
• Half days before public holidays: Enjoy half days before long weekends
❤️ Your Health, Your Way
• Flexible health and dental plans for families, including mental health support
• Health & personal spending accounts to invest in wellness your way
• Parental leave top-up, because family comes first
🚀 Investing in Your Growth
• Education assistance reimbursement for courses, conferences, books, and memberships
• Opportunities to learn from industry experts and grow your career
🤝 Staying Connected
• Weekly Friday huddles to share updates and connect across teams
• Virtual & in-person team-building events to strengthen our culture
We’re building something special. Come be a part of it!
AI Tools and Your Interview:
We know AI is a valuable tool, and you're welcome to use it to prepare for your interview. However, please don't use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role.
Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.
Diversity & Inclusion:
Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we’re here to help.
