Senior Software Application Engineer – Dynamics 365 Support

We are seeking a Senior Software Application Engineer to serve as a key escalation point for Dynamics 365, Power Platform, and Azure-hosted applications. This role is responsible for managing complex incidents, performing root cause analysis, mentoring team members, and driving continuous improvement across support processes, documentation, and service delivery.

Key Responsibilities

• Support and troubleshoot Dynamics 365 Commerce, CRM, and Case Management solutions.

• Lead investigation and resolution of complex application, integration, and data-related issues.

• Perform root cause analysis and coordinate escalations to L3 or vendor support teams when needed.

• Manage incident triage, prioritization, and resolution through ServiceNow.

• Support Power Apps, Power BI, and Azure-hosted environments.

• Create and maintain high-quality SOPs, knowledge articles, and support documentation.

• Identify recurring issues, recommend process improvements, and contribute to automation initiatives.

• Mentor and coach junior engineers while providing guidance on troubleshooting and best practices.

• Communicate effectively with stakeholders and cross-functional teams on incident status and resolution progress.

• 5–8 years of experience supporting Microsoft Dynamics 365 Commerce, CRM, and Case Management applications.

• Strong troubleshooting, root cause analysis, and incident management experience across complex environments.

• Experience with Power Platform, including Power Apps and Power BI.

• Strong understanding of integrations, data flows, and system dependencies.

• Hands-on experience with ServiceNow, Confluence, Jira, and Azure environments.

• Ability to manage multiple priorities and take end-to-end ownership of complex issues.

• Proven experience mentoring team members and improving support processes.

• Excellent communication and stakeholder management skills.

• ITIL Foundation (v4 or v5) certification required.

Nice to Have:

• Experience with SAP or other integration platforms

• Power Automate, automation initiatives

• AI-enabled support solutions

• Certifications such as ITIL Intermediate or PRINCE2 Agile.

What do we offer?

• Hybrid working is supported

• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours

• Home office allowance

• Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure

• Last and foremost, a great team, also a lot of learning and training opportunities

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