The ad says“Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)”
The ad says“Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)”
The ad says“Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization”
The ad says“Experience with financial services sales”
The ad says“Proven track record meeting weekly or monthly KPIs”
The ad says“Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization”
The ad says“Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization”
Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers
We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts
As an early member of the team, you will have the opportunity to help build and refine Ramp’s International Customer Success team and define the scaled customer implementation motion to drive activation
Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn drive efficient, thorough, and complete onboarding of new Ramp customers at scale
Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
Help us maintain an industry-leading satisfaction rate with our customers
Have the ability to grow, develop, and learn in a fast-paced, start-up environment
Benefits
Comprehensive medical, dental, and vision insurance
One Medical Membership
401(k) including an employer match
Monthly wellness stipend
Parental leave
Unlimited PTO
Pet Insurance
WFH stipend
Relocation support to move to NYC
Preferred experience
Proven track record meeting weekly or monthly KPIs
Experience owning a high-volume book of business of 100+ customers at a time
Excellent verbal and written communication skills
Exceptional project management and time management skills
Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization
Desire for ownership and growth in the role over time
Ability to anticipate customers’ needs and position product solutions accordingly
