iFIT’s vision is to create the world's most holistic health and fitness platform, integrating all elements of health - physical fitness, mental health, nutrition and active recovery - into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their own individual fitness journey.
We are currently seeking an ambitious pace-setter to join our team as a Senior Quality Assurance Engineer – Consumer Hardware, onsite in Logan, Utah.
iFIT is looking for a detail-oriented and driven Customer Quality Engineer to serve as the closed-loop owner between iFIT customers and our supply base. In this role, you will translate field failures, warranty data, and out-of-box experience issues into root cause investigations and corrective actions with suppliers and internal engineering. A great day means a recurring customer complaint gets traced to a true root cause, a supplier CAPA closes effectively, and Cost of Poor Quality trends down on the next report.
ROLE COMMITMENTS
- Improve the customer experience by driving measurable improvement in the Perfect Order Index through targeted quality initiatives and cross-functional collaboration.
- Sustain earnings by achieving Cost of Poor Quality warranty targets through proactive quality management and supplier accountability.
- Champion AI adoption by implementing at least one AI initiative focused on replacing repetitive or highly manual quality tasks to improve team efficiency and employee experience.
- Increase profitability by reducing Cost of Poor Quality through QPA investigations and continuous quality improvement activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Drive reduction of Cost of Poor Quality (COPQ) by analyzing customer complaints, warranty data, and out-of-box experience trends, then leading corrective actions back through engineering and suppliers.
- Facilitate Root Cause Analysis using 8D, 5-Why, and FMEA methodologies on supplier and product quality issues, owning each case to verified, effective closure.
- Operationalize QMS policies, procedures, and work instructions on the production floor, and support audits, customer visits, and factory acceptance tests.
- Partner with Design and Manufacturing Engineering to define process parameters and validate supplier process capability against product requirements.
- Prepare quality performance reports and recurring training for the Quality team, and communicate with foreign vendors after hours as needed.
EDUCATION & EXPERIENCE
Education and Basic Qualifications
- Bachelor's degree, preferably in Engineering, from an accredited university or college.
- Available to work a minimum of 3 days in-office in Logan, Utah.
- Minimum 3 years of experience in Quality, Manufacturing, Operations, or Materials.
- Demonstrated understanding of corrective, containment, and preventive action processes.
- Proven root cause analysis skills with cross-functional facilitation ability.
- Strong written and verbal English communication skills.
- Ability to read schematics and mechanical drawings and comfortable using measurement tools such as calipers, multimeters, scales, and hardness testers.
- Authorized to work in the United States without sponsorship.
Preferred Qualifications
- Experience in consumer products, fitness equipment, connected hardware, or durable goods.
- Working knowledge of SolidWorks; 3Dconnexion SpacePilot experience a plus.
- Hands-on experience with SPC, DFMEA/PFMEA, Weibull Analysis, Fault Tree Analysis, and Six Sigma methodology.
- ASQ Certified Quality Engineer (CQE) or Six Sigma Green/Black Belt certification.
- Experience working with overseas contract manufacturers in China, Taiwan, or Vietnam.
- Familiarity with ISO 9001 QMS rollouts and audit support.
- Comfortable in a fast-paced environment with strong critical thinking skills and the ability to inspire the same in others.
DISCLAIMER
Compensation may vary based on the job level, your geographic work location, position incentive plan, and exemption status. Although we currently may consider hiring in the states listed below, not all positions are available in all locations, and work in a particular state is not guaranteed. Current list of states where iFIT may consider hiring: AK, AL, AR, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WY.
Subject to applicable state laws, your employment at iFIT is "at-will". At-will employment means that you and the company each have the right to terminate the employment relationship at any time for any cause or for no cause at all.
iFIT does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, veteran status or any other characteristic protected by law.