Senior Product Manager (CRM, Part Time)

• Own the product vision, roadmap, and priorities for Snap’s Salesforce platform and connected tools across Sales, Small & Medium Customers, Business Operations, and Support
• Partner with end users, business owners, and engineering to translate workflows and pain points into clear requirements and acceptance criteria, and lead UAT and business sign-off
• Define an AI-forward direction for CRM, applying agentic workflows with human-in-the-loop oversight and the right privacy and security guardrails
• Own business-impact metrics (adoption, productivity, data quality) and drive launch readiness, training, and post-launch measurement

Benefits

• Up to 28 weeks of parental leave and return-to-work program
• Adoption, surrogacy, infertility, and fertility preservation benefits
• Backup child care coverage, center-based care support, & caregiver assistance
• Dependent Daycare Flexible Spending Account
• Services to support your path to parenthood & beyond - fertility support & family planning via Carrot, SNOO, Hinge Health
• Short-term disability, long-term disability, basic life insurance, and AD&D insurance
• Lactation rooms (based on office location) and breastmilk shipping coverage
• For Snap, employees taking care of loved ones with complex, chronic, or ongoing care needs (i.e. parent with Dementia, spouse with Cancer, child with Autism), your family can save time, money, & stress with Wellthy
• Comprehensive medical coverage, including PPO, HDHP with HSA, and HMO options
• Dental coverage, including orthodontia benefits
• Vision coverage, including frame and contact allowance and LASIK benefits
• Free membership to One Medical for primary and urgent healthcare services
• Business Travel Insurance
• Gym perks and discounts
• Team fitness classes and races
• Sports leagues
• Cooking and nutritional workshops
• Well-being reimbursement
• Unlimited access to virtual physical therapy with Anthem
• 15 sessions per year of mental health for you + dependents through Lyra
• Generous time off and leave programs. In the US, this includes the following:
• Up to 3 weeks (120 hours) of vacation time and 1 floating holiday for non-exempt team members
• 15 sick and safe days per year
• 12 paid holidays per year
• Meditation and yoga classes
• Speaker series, classes, and subscriptions to educational programs
• Social gatherings, team outings, and volunteering programs
• Snap Inc. provides a 401(k) plan that allows you to save on a pre-tax, Roth, and after-tax basis for your retirement (yes, we even have the Mega backdoor option!) Snap will also match 100% up to 3% of your contribution and then 50% on your 4th and 5th%
• Flexible Spending Accounts for healthcare, daycare and commuter
• Health Savings Account with employer contributions
• Rocket Lawyer memberships
• Financial education programs
• Snap exclusive discounts and perks
• Compensation packages that let you share in Snap’s long-term success!

Preferred experience

• Deep working knowledge of Salesforce and connected tools, including capabilities, limitations, integrations, and data flows
• Technically fluent enough to evaluate trade-offs with engineering; coding is not required
• Skilled at prioritizing across competing stakeholders and operating autonomously on a part-time schedule
• 8+ years of product management experience, including 3+ years owning CRM, sales, or support tooling products
• Demonstrated experience managing the end-to-end product lifecycle for Salesforce-based solutions with measurable business impact
• Bachelor’s degree or equivalent practical experience
• Excellent communication skills, with experience influencing cross-functional stakeholders and senior business leaders
• Experience in advertising technology or a globally operating consumer tech company
• Hands-on experience shipping AI or LLM-driven automation into CRM, sales, or support workflows
• Salesforce Administrator or Platform App Builder certification, or equivalent configuration experience
• Familiarity with SOX controls and privacy/security review processes for CRM systems