Senior/ People Operations and C&B Manager

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

From the phenomenally successful Warner Bros. Studio Tours in London, Hollywood, and Tokyo, to flagship retail stores in New York, Chicago, and Tokyo, the next exciting addition to this collection is Warner Bros. Studio Tour Shanghai - The Making of Harry Potter, a completely new experience for Harry Potter fans in China.

Located in the heart of the city, Warner Bros. Studio Tour Shanghai – The Making of Harry Potter is an indoor attraction designed to transport visitors into the world of filmmaking, revealing production secrets through interactive experiences, showcasing stunning sets, and displaying beautifully crafted props.

This new attraction will deliver the Studio Tour values of exceptional customer service, experiences that exceed visitors’ expectations, and the very best in Harry Potter retail.

Warner Bros. Studio Tour Shanghai will be operated in partnership with Jinjiang International (Holdings) Co., Ltd., a State-Owned Enterprise, ensuring a world-class experience for all who visit.

Duration of role – Full-Time Employee

Role Reports To – People & Culture Director

Number of Subordinates – 2

Your New Role

The Senior People Operations and  Compensation & Benefits Manager is responsible for employees’ life cycle transaction and formulating and implementing the Compensation and Benefits strategy for Warner Bros Studio Tour Shanghai (WBSTS). Following the WBSTS’s overall strategic objectives for the grand opening and post-opening business growth, this role will drive process standardization, service digitalization to deliver efficient, accurate, and compliant foundational HR services across the organization, while continuously enhancing employee experience and operational excellence.and deliver all total rewards programs during a period of significant business growth and large-scale operational stabilization periods.  This will be an individual contributor position in the organization.

Essential Job Functions

People Operations

•        Lead the team to oversee the end-to-end delivery of foundational HR services, including employee lifecycle management (onboarding, transfers, promotions, and offboarding), payroll processing, social insurance and housing fund administration, and personnel record management.

•        Continuously review and optimize Standard Operating Procedures (SOPs), and drive the establishment and improvement of HR policies and frameworks across the organization.

•        Serve as a key user for the HRIS, leading requirements gathering, UAT, system rollout, and ongoing daily data maintenance.

•        Manage HRIS and payroll & benefits outsourcing vendors to ensure service delivery quality and cost control.

•        Collaborate closely with HRBP and COE teams to ensure consistent policy implementation and provide timely feedback on frontline pain points.

•        Serve as the primary point of contact for employee services and establish a multi-channel feedback mechanism

•        Deliver the HR Dashboard including workforce analytics that inform decisions — attrition, cost per head, span and layer, time to hire support

Compensation and Benefits

•        Develop and execute C&B strategies aligned with the company's compensation framework, supporting WBSTS's successful grand opening and business growth, while driving employee engagement.

•        Deliver job evaluations, job leveling and salary bands for all roles, to align WBSTS's job grade structure with WBD Group's total rewards framework.

•        Regularly review and update of the company's policies and regulations, identifying and establishing any additional organizational provisions.

•        Build and analyze the annual workforce cost budget, labor cost tracking Participate in market compensation and benefits surveys and industry seminars, benchmark against the external market, provide data support and recommendations, and serve as a basis for business decision-making.

•        Review and refine employee benefits initiatives, driving higher team engagement and partnering with Talent Acquisition to increase talent appeal in the market.

•        Collaborate with the total rewards team of WBD Group to understand planned changes to the WBD compensation & benefits programs and how these may be relevant to WBSTS.

•        Lead the annual salary review and bonus calculation process.

•        Lead the design and implementation of the employee incentive bonus program.

•        Partner with the P&C Director to shape the performance management strategy, own the end-to-end annual performance review cycle, and ensure appraisal outcomes are integrated with reward programs and talent development pathways.

•        Undertake other ad-hoc job responsibilities assigned by the direct supervisor.

Education and Skills

•        Bachelor’s degree or above in relevant disciplines.‌

•        Minimum 8 years of working experience in HR operations or C&B functions. At least 3 years of management experience in HRSSC or HR operations centers; prior experience in building an HRSSC from scratch or scaling up operations is highly preferred.Prior working experience in hospitality, FMCG, retail or related industries is a plus.

•        Proficient in process design, data analysis, and project management.‌

•        Proficient in compensation design methodologies (such as broad banding, job evaluation, compensation surveys, etc.) and performance management tools.

•        Have led the design and implementation of compensation incentive programs for senior leadership team, sales team and frontline employees.

•        Possess excellent logical thinking and judgment capabilities.

•        Naturally data-driven, with sharp analytical skills and solid business insight, capable of translating data findings into actionable business solutions.

•        Demonstrate high integrity, strong attention to details, good communication skills and stakeholders influence.

•        Proficient in data analysis tools (Advanced Excel functions, Power BI etc.), adept at data modeling and compensation calculation, and capable of delivering visual analytics reports.

•        Hands-on experience with HRIS/HCM systems, including Beisen and Yonyou HR Cloud.

•        Fluent in oral and written English is required.

Working Pattern and Duty Management

This is a full-time, on site role requiring flexibility in working hours to meet business needs.

Shanghai Joint Venture Employment:

Please note that this position is employed through Warner Bros. Discovery’s joint venture with Jin Jiang International (Holdings) Co., Ltd. The joint venture entity is Shanghai WB Jinjiang Studio Tour Co., Ltd. Successful candidates will be hired by the joint venture company and assigned to work with Warner Bros. Discovery as required for this project.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.