Senior Manager, Training & Professional Education, APAC Surgical

Innovation starts from the heart. Heart valve disease impact millions of lives, spanning all ages and geographies. As communities globally address the opportunities and challenges of cardiovascular care, telling a compelling and authentic story is more crucial than ever. Beyond raising awareness, our Marketing teams build lasting, trusted relationships with medical professionals and industry stakeholders to ensure patients can receive the treatments they need. 

Dedicated to innovation, our Surgical business unit is focused on identifying and solving critical, unmet needs in cardiac surgery. In understanding the challenges of open-heart surgery, we partner with surgical teams to deliver modern technologies intended to enhance patients’ quality of life and expand their potential treatment opportunities. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey. 

How you’ll make an impact:
• Develop, enhance, and lead the execution of BU related sales, commercial and clinical programs including all aspects of sales and delivery mechanisms resulting in an effective and engaging program.

• Lead the design of content for all sales, commercial and clinical training curriculum for field based sales employees in collaboration with cross-functional teams (e.g., marketing, GHER, operations and medical affairs) to meet the changing needs and priorities of the sales organization.

• Assess field sales team for knowledge, capabilities and skills and interpret sales operations analytics. Partner with SMEs and cross-functional teams to effectively develop training programs for employees to improve their skills enabling greater achievement of business objectives.

• Create and provide on-going direction on training efforts for development programs (e.g., Field Training Team, Leadership Development Program).

• Partner with leadership to ensure training objectives are met with consistency and in compliance with the training strategy.

• Measure effectiveness of programs through post-meeting survey instruments, field feedback and KOL review, develop plan to address concerns, and lead the implementation of solutions.

• Evaluate and lead the development of new training platforms.

• Other incidental duties: Create budget reports for project spend.

What you’ll need (Required):
• Bachelor's degree with at least 10 years of relevant experience, or Master's degree (or equivalent) with at least 8 years of relevant experience in sales, marketing, or the healthcare industry.

• Proven experience within the medical device industry.

• Experience in instructional design and the development of clinical and technical training content.

• Demonstrated success as a trainer in clinical and/or sales environments.

• Strong ability to translate complex clinical and technical concepts into engaging learning materials.

What else we look for (Preferred):
• Demonstrated ability to conceive, develop and implement training and field adoption strategies, convert these into tactical roll-out plans and deliver results with a specific emphasis on market strategy and new product launches.

• Excellent facilitation and presentation skills

• Excellent communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives

• Recognized as an expert in own area with specialized depth within the organization

• Expert understanding of related aspects of sales training processes and/or systems

• Excellent knowledge of business acumen

• Strict attention to detail

• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization

• Ability to manage competing priorities in a fast paced environment

• Ability to meet deadlines and prioritize tasks independently, ability to handle multiple, complex tasks, ability to manage change and ability to maintain composure under pressure

• Represents leadership on projects within a specific area interfacing with project managers and sales team

• Consult in project setting within specific sales area

• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control