Senior Manager, Customer Value Engineering

Do you want to be part of a business that’s redefining the future of AI-driven commerce and partners with the world's largest brands on delivering exceptional digital experiences, driving huge increases in revenue for our customers? 

About Us

Rezolve Ai (NASDAQ: RZLV) is an industry leader in AI-powered solutions, specializing in enhancing customer engagement, operational efficiency, and revenue growth. The Brain Suite delivers advanced tools that harness artificial intelligence to optimize processes, improve decision-making, and enable seamless digital experiences. 

As a leader in Product Discovery, we empower retailers and brands with AI-driven search, conversational commerce, geofencing, and one-touch instant payments. With recent acquisitions of Bluedot, GroupBy,  ViSenze and Crownpeak, Rezolve is accelerating innovation at the intersection of AI, commerce, and customer engagement. 

What’s the role?

We are looking for a Senior Manager, Customer Value Engineering who will turn commercial outcomes into evidence. This is a player-coach role leading customer success for our most demanding enterprise relationships across EMEA, with a particular focus on high-risk, high-value accounts. You'll personally steward the most strategic of these while building and coaching a small team of Customer Value Engineers, and partner across Customer Success, Sales, Partnerships and Product to make the commercial case for Rezolve undeniable.

 

What will you be doing?

• Enterprise customer outcomes across EMEA - drive retention, satisfaction and growth, with a focus on stabilising and strengthening high-risk accounts.
• A small team of Customer Value Engineers - hire, coach and develop the pod, setting the bar for rigour and customer obsession.
• The value-engineering methodology - own how we quantify ROI, build business cases and translate platform capability into commercial proof.
• Senior customer relationships - operate credibly with enterprise economic buyers and steer complex accounts through to durable, expanding partnerships.
• Cross-functional alignment - partner with CS, Sales, Partnerships and Product so the customer motion is joined-up and repeatable.
• Forecasting and reporting - give leadership a clear, honest read on account health, risk and ARR.

 

Who are you?

We don't believe in ticking boxes here at Rezolve.

Here are a few skills that we feel would make you successful in the role, but we’d still love to hear from you if you feel you’d be a great fit.

• A track record in customer success, customer value engineering, solutions consulting or commercial roles in enterprise SaaS or commerce technology.
• People-leadership experience - you're ready to build and coach a team while still carrying your own accounts.
• Strong commercial and quantitative instinct - you build credible business cases and hold a number.
• Enterprise stakeholder gravitas across complex, multi-stakeholder accounts, including those under pressure.
• EMEA-market fluency; an additional European language is an advantage.
  
• A background in retail or e-commerce, along with experience in top-tier management consulting, would be highly desirable.

 

What we offer?

• Be part of an innovative and fast growing global company at the forefront of AI-powered commerce

• Work with a dynamic and collaborative team shaping the future of AI, commerce, and customer engagement
• Opportunity to make significant impact on the company's digital growth strategy

 

Our Culture

We strive for success, are always pushing to do better, and work with pride and purpose together. You can see them in action in all aspects of our everyday work.
Today we are a 1000+ team with colleagues across the globe.

Rezolve is proud to have a widely diverse team. We are committed to creating an inclusive environment where everyone, whoever they are, feels comfortable to be themselves and each person is valued for their skills, experiences, and unique perspectives.

Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

 

Join us and make an immediate impact in the digital world.

Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rezolve are based on business needs, job requirements, and individual qualifications, without attention to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rezolve will not tolerate discrimination or harassment based on any of these characteristics. Rezolve encourages applicants of all ages. 
 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. 
 
Final offer amounts are determined by multiple factors, including but not limited to geographic location as well as candidate experience and expertise.