Asks for

The ad says“Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)”
The ad says“Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)”
The ad says“Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)”
The ad says“Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation”
The ad says“Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)”
The ad says“Hands-on experience with Okta (user lifecycle management, app integrations) and Google Workspace administration”
The ad says“Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)”
The ad says“Kandji / Iru / MS Intune experience”
The ad says“Kandji / Iru / MS Intune experience”
The ad says“Serve as the primary point of escalation for IT support requests across MacOS, Windows, and Ubuntu endpoints”
The ad says“Experience with or strong working knowledge of a major MDM platform”
The ad says“Kandji / Iru / MS Intune experience”
The ad says“Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)”
The ad says“Diagnose and resolve hardware, software, networking, and SaaS access issues promptly working cross-functionally with various technical departments”
The ad says“Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)”
The ad says“Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation”
The ad says“Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation”
The ad says“Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation”
The ad says“Diagnose and resolve hardware, software, networking, and SaaS access issues promptly working cross-functionally with various technical departments”
The ad says“Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)”
The ad says“Serve as the primary point of escalation for IT support requests across MacOS, Windows, and Ubuntu endpoints”
The ad says“Serve as the primary point of escalation for IT support requests across MacOS, Windows, and Ubuntu endpoints”

We are seeking a Senior IT Support Lead to be the operational backbone of our IT team, located in our Boulder, Colorado office and offering support to all our offices nationally. In this role, you will own the end-user experience from device provisioning to day-to-day support — building the repeatable, automated workflows that allow our team to scale without friction
You will support a highly technical employee population, including quantum engineers, hardware researchers, and software developers. Working closely with the IT Director, Security Engineer, and DevOps teams, you will ensure employees have secure, reliable access to the systems, tools, and resources they need to be productive from day one
Onboarding and offboarding of employees, including hardware selection, configuration, purchasing, access control, and inventory management of company-owned computing resources
Serve as the primary point of escalation for IT support requests across MacOS, Windows, and Ubuntu endpoints
Own the helpdesk queue, drive toward SLA adherence, and build self-service resources to reduce repeat ticket volume
Diagnose and resolve hardware, software, networking, and SaaS access issues promptly working cross-functionally with various technical departments
Enforce baseline security policies (disk encryption, OS patching, screensaver lock) in partnership with others on the IT Team
Build and maintain an internal IT knowledge base covering common issues, onboarding, offboarding runbooks, and self-service guides

Preferred experience

Bachelor’s in Computer Science, Information Technology, or a related field
3+ years of experience in an IT support role
Ability to prioritize and manage multiple projects in a rapidly changing work environment
Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)
Strong service orientation with excellent communication skills; you know how to prioritize urgency without sacrificing quality
Experience with or strong working knowledge of a major MDM platform
Hands-on experience with Okta (user lifecycle management, app integrations) and Google Workspace administration
Reputation for responsiveness, reliability, creative problem-solving ability, and attention-to-detail
Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation
Kandji / Iru / MS Intune experience
Experience supporting highly technical teams; quantum engineers, hardware researchers, etc. — who require elevated permissions, specialized software, and flexible endpoint configurations