Senior IT Engineer

• We’re looking for someone to join our IT team and take ownership of day-to-day technical support for a globally distributed company. You’d report to the Head of IT/Security and be the first point of contact for employees with requests, device issues, and account problems
• You’ll own the fundamentals from day one: handling tickets, provisioning laptops, running on-boarding, and keeping our SaaS stack in order. But this is a small team at a fast-growing AI company, so the scope grows quickly. You’ll get pulled into real projects sooner than you’d expect, across security, infrastructure, and automation. How far you take it depends on what you’re good at and what interests you
• This role is also the start of our IT presence internationally. Most of the company sits in North America today, and you’d be our first IT hire outside it, extending support coverage to new time-zones and helping lay the groundwork as we grow globally
• Handle help-desk tickets: Triage and resolve employee requests — password resets, access provisioning, Slack/Google Workspace/Zoom troubleshooting, and general “my thing is broken” support
• Manage the device lifecycle: Procure, provision, configure, and ship laptops for new hires. Handle off-boarding wipes and returns. Keep the asset inventory accurate
• Run on-boarding and off-boarding: Create accounts, apply security profiles, draft welcome communications, and make sure new employees have everything before day one
• Administer Google Workspace: Manage users, groups, aliases, and license assignments. You’ll use both the admin console and CLI tools regularly
• Support endpoint compliance: Work with our device trust tooling to keep employee machines meeting security policies, and follow up when they don’t
• Deploy and enforce security policies: Help roll out and maintain endpoint security configurations, access controls, and compliance requirements across the fleet
• Manage corporate software: Handle seat assignments, renewals, license optimization, and access reviews across our SaaS stack
• Support office networking and AV: Help maintain networking equipment, conference room setups, and office technology across our physical locations as needed
• Train and enable employees: Deliver lightweight technical guidance and training on IT systems, both for new hires and for ongoing support (written guides, short walkthroughs, the occasional screen share)
• Write things down: Maintain run-books, knowledge base articles, and process docs. If you fix something, document how
• We don’t expect you to stay in a pure helpdesk lane. Our SOC2 program has ongoing evidence collection and device trust work to pick up, and there’s security policy work that needs someone to own the rollout and enforcement side
• On the infrastructure side, we manage cloud resources through infrastructure-as-code, and there’s room to contribute once you’re comfortable. We also automate a lot (scripting, CI/CD pipelines) and there’s no shortage of manual process waiting to be turned into a workflow
• Over time, you’d lead IT projects around endpoint management, security improvements, and internal tooling rather than just executing on them

Benefits

• 100% medical, dental, and vision coverage: We cover 100% of medical, dental and vision for our US employees AND their dependents. Based on the plans selected, we have complimentary mental health benefits and a free One Medical membership
• Unlimited days of PTO: We have unlimited PTO with a minimum of 15 days a year. We also have a paid sabbatical program after employees have been with Runway for 3 years and again after 5 years. And of course, we can’t forget about Summer Fridays
• 401k Matching, 3% matching: Plan for the future! We provide a 3% 401K match for our US based employees
• Remote $250 stipend: All of our employees outside of commuting distance to the office, can expense up to $250 per month on co-working spaces, lunch or groceries, and internet connection
• Donations supporting our community: Beyond our employees, we have a commitment to our communities. Every quarter, Runway employees choose an organization for the company to support through a donation
• Custom setup, tech setup stipend: In addition to the choice of laptop, all employees get a stipend to customize their tech set up as they want
• Parental leave for all parents: We offer 16 weeks of fully paid parental leave plus a gradual return to work plan. This coverage is for all parents, regardless of how a child is brought into the family
• L&D $600 stipend: We’re investing in our employees’ long term growth by giving every employee $600 per year to spend on their personal or professional development. That means conferences, courses, and books, oh my!
• Wellness $600 stipend: We set ambitious goals and work hard to achieve them, so we believe it’s important to invest in employees’ mental and physical health. The $600 annual wellness stipend can be used for anything from therapy sessions to gym memberships

Preferred experience

• Self-direction. There’s separation between you and the rest of the IT team for part of the day. You need to be someone who sees what needs doing and does it
• Familiarity with Google Workspace administration, or the confidence to pick it up fast. CLI admin tooling experience is a plus
• A working understanding of networking fundamentals: DNS, DHCP, LAN/WAN basics, and how traffic moves. You don’t need to be a network engineer, but you shouldn’t be lost when a connectivity issue comes in
• Basic understanding of cybersecurity principles. You should know what endpoint security, encryption, and access controls are, and why they matter, even if you haven’t built policies from scratch
• Curiosity about how systems work. Maybe you’ve run a homelab, automated something tedious with a script, or set up a Pi. We care more about the impulse than the resume line
• Strong written communication. This is a remote role and coordination happens in Slack and Notion. If you can’t write clearly, the timezone gap makes everything harder
• Comfort with macOS. Our user endpoint fleet is mostly Mac. You should be able to troubleshoot system issues, manage profiles, and work in the terminal without hand-holding
• Some form of IT support experience. A help-desk role, an internal support function, or just being the person everyone came to when something broke. The title matters less than the reps
• Experience with MDM platforms (any of the major ones)
• Any exposure to cloud infrastructure (AWS, GCP, etc) and infrastructure-as-code concepts
• Scripting in Python, Bash, or JavaScript
• Familiarity with zero-trust networking concepts and tools
• Background in compliance frameworks (SOC2, ISO 27001)
• Exposure to international IT regulations or data privacy requirements (GDPR, etc.)