The ad says“Proficiency with AI coding assistants and agentic tooling for building, debugging, and operating integrations — you direct the tooling rather than hand-writing every line”
The ad says“Proficiency with AI coding assistants and agentic tooling for building, debugging, and operating integrations — you direct the tooling rather than hand-writing every line”
The ad says“Fluency with scripting/coding and interacting with APIs via bash, Python, or low-code tools like Okta Workflows and increasingly, via AI-assisted workflows”
The ad says“Fluency with scripting/coding and interacting with APIs via bash, Python, or low-code tools like Okta Workflows and increasingly, via AI-assisted workflows”
The ad says“Experience provisioning workloads on a major cloud provider (AWS, Azure, GCP) with Terraform”
The ad says“Excellent understanding of endpoint management capabilities (MDM, BYOD, MAM) across platforms”
The ad says“Fluency with scripting/coding and interacting with APIs via bash, Python, or low-code tools like Okta Workflows and increasingly, via AI-assisted workflows”
The ad says“Experience packaging and deploying software idempotently for seamless deployments”
The ad says“Experience provisioning workloads on a major cloud provider (AWS, Azure, GCP) with Terraform”
The ad says“Excellent troubleshooting skills”
We are looking for a Senior IT Engineer who will play a key role ensuring a frictionless, secure experience for our team members as we collectively work to bring an amazing healthcare experience to our patients
This role reports directly to the Senior IT Engineering Manager and works closely with other internal technology teams
This is a non-managerial, hands-on individual contributor role where you’ll build, operate, and maintain Ro’s internal systems and endpoints
You’ll work closely with the team to manage and mature a multi-platform environment - macOS, Windows, ChromeOS and VDI - creating code, automations and integrations to keep it running securely at scale
We run a modern agentic tooling stack internally (Claude Code, MCP-based integrations) and build automation to give back cycles
Our environment is cloud-native by design, with no legacy directory services or on-prem dependencies to maintain - giving us the freedom to build and manage infrastructure the right way, rather than the way it’s always been done
Manage and tune endpoints across macOS, Windows, ChromeOS, and VDI platforms, ensuring optimum performance, up-to-date software and a great user experience
Administer enterprise browser policy, extension management, and secure defaults across the fleet
Build and maintain no-code/low-code automation (Tines/Okta Workflows) to streamline and proactively resolve operational tasks
Utilize infrastructure-as-code (IaC) to standardize provisioning and configuration management across platforms and infrastructure
Contribute to the development and deployment of Ro’s Zero Trust strategy across device and user identity
Own and operate Ro’s cloud-hosted VDI environment, including the underlying server infrastructure that supports it
Contribute to IT Engineering’s GitHub repositories, building and maintaining tooling such as osquery and Santa
Collaborate with IT, Security, and Risk Management teams to ensure maximum protection of Ro’s assets
Use AI coding assistants and agentic tooling to build, debug, and operate system integrations and automations while applying sound judgment about where agents fit versus deterministic automation
Fully own project implementation plans and schedules
Provide support to issues escalated to the IT Engineering team
Participate in on-call rotation approximately every 6 weeks
Benefits
Medical, dental, and vision membership
Equity for all team members
Flexible time off
Paid parental leave, and flexible work arrangement
Well-stocked office with snacks and bi-weekly free lunches
Gym, learning, and development stipends
Preferred experience
Experience packaging and deploying software idempotently for seamless deployments
5+ years of IT Engineering experience, successfully designing, implementing and maintaining systems that scale
Excellent troubleshooting skills
Proficiency with AI coding assistants and agentic tooling for building, debugging, and operating integrations — you direct the tooling rather than hand-writing every line
Passion for building and maintaining a superior IT hygiene posture and user experience
Fluency with scripting/coding and interacting with APIs via bash, Python, or low-code tools like Okta Workflows and increasingly, via AI-assisted workflows
Experience provisioning workloads on a major cloud provider (AWS, Azure, GCP) with Terraform
Strong team player - we cross-train and level up together
Security instincts for granting tools and agents access to systems: least-privilege scoping, secure defaults, and a healthy skepticism about what you automate
Ability to move quickly, learn new technologies, and adopt new tooling as it emerges
Excellent understanding of endpoint management capabilities (MDM, BYOD, MAM) across platforms
