Senior Engineering Manager (Pro Feedback and Targeting)

• The primary challenge for an Engineering Manager (EM) within the New Hiring Experience org that the Pro Feedback and Targeting team is part of is to help homeowners across the U.S. search for and hire the most relevant home service professionals—and ultimately get their jobs done. We address this by tackling complex problems at the intersection of engineering, data science, and applied science
• We help homeowners start more projects on Thumbtack by enabling them to express their needs in everyday, conversational language through our search bar
• This involves solving underlying challenges around query comprehension and problem scoping. As customers define their project, we help them share their preferences and availability to better match them with the most relevant professionals. We then support them in comparing and selecting the right pros for their job
• We are seeking an Engineering Manager for one of the cross-functional product teams (pods) within the larger New Hiring Experience org
• You will partner with the Product Manager to help define technical & product strategy that include your team’s goals, and will be responsible for driving execution
• You will also be responsible for coaching and managing engineers (backend, front end, iOS, Android) on a full-stack product team
• Given that the Pro Feedback and Targeting team is part of the New Hiring Experience org that is doing the 0->1 work to revamp Thumbtack’s core hiring journey, this is a high impact, high visibility role within the company
• To be successful in this role, you will need to effectively collaborate with cross functional counterparts (product, design, applied science, data science etc) across the company
• Define and evolve the technical vision and strategy for your team in partnership with Product, Design, and Applied Science
• Collaborate effectively with teams across the company (e.g., Trust & Safety, Monetization) to drive cross-functional initiatives and resolve dependencies
• Drive execution against team goals and OKRs while guiding the team through complex technical tradeoffs and delivering high-quality outcomes
• Hire, coach, and manage full-stack engineers at all levels, including Staff+ engineers, while developing future technical leaders through regular feedback, performance management, and career development
• Build and evolve a high-performing culture of excellence, accountability, and continuous learning on the team
• Be accountable for maintaining, scaling, and operating the infrastructure owned by your team
• Work closely with other engineering leaders to evolve Thumbtack’s engineering culture, strengthen organizational effectiveness, and improve engineering practices in a high-paced growth environment

Benefits

• Parental leave
• Health insurance
• Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
• Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
• Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
• A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
• Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
• Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
• Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
• 20+ company-wide holidays including two week-long shutdowns
• Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
• Cell phone and WiFi reimbursements
• Subscriptions and Employee Assistance Program for mental health and well-being

Preferred experience

• 2+ years of experience in an engineering management role
• Strong technical judgment with experience guiding teams through complex architectural and product tradeoffs
• Experience partnering with Product, Design, Applied Science, and Data Science to define product and technical strategy
• Strong cross-functional communication and collaboration skills with experience influencing across organizations
• 5+ years of experience building software at scale
• Experience using experimentation, A/B testing, market-based testing, qualitative research, and metrics to inform product and engineering decisions
• Experience leading senior engineers, building high-performing teams, and coaching engineers through growth, performance, and career development