Senior Director, Technology Solutions

Reporting directly to the Chief Information Technology Officer, this leader will be responsible for the technology vision, roadmap, governance, and operational performance of our shared services technology ecosystem. The role will serve as a trusted business partner to the Chief People Officer, Chief Financial Officer, Chief Legal Officer, and their leadership teams, ensuring technology investments enable business growth, operational efficiency, compliance, and an exceptional teammate experience.

The ideal candidate combines deep expertise in corporate application management, enterprise platforms, and organizational leadership with a passion for developing people, driving accountability, and delivering business outcomes. This leader must be capable of managing large-scale technology change initiatives with empathy, transparency, and strong communication while building high-performing teams that consistently exceed expectations.

Why This Role Matters

This role is critical to ensuring Brown & Brown's shared-services organizations have the technology capabilities, platforms, and leadership necessary to scale efficiently and support the company's continued growth. The Senior Director will play a pivotal role in shaping how our teammates work, how our corporate functions operate, and how technology enables business success across the enterprise.

How You Will Contribute:  

Strategic Leadership

• Develop and execute the technology strategy and roadmap for enterprise shared-services platforms supporting Human Resources, Finance, Legal, Compliance, and other corporate functions.

• Partner closely with executive stakeholders to align technology investments with business priorities and long-term organizational objectives.

• Identify opportunities to modernize processes, reduce complexity, improve user experience, and increase operational effectiveness across corporate functions.

• Serve as a key advisor to the CITO and executive leadership team on shared-services technology strategy, risks, and opportunities.

Enterprise Platform Management

• Own the overall health, performance, governance, and lifecycle management of enterprise applications supporting shared services.

• Lead strategy and optimization efforts for Workday, including Human Capital Management, Financials, and related platform capabilities.

• Oversee a portfolio of enterprise applications, integrations, reporting platforms, workflow solutions, and automation technologies.

• Ensure platforms are scalable, secure, compliant, and capable of supporting future business growth.

• Build strong relationships with the Chief People Officer, Chief Financial Officer, Chief Legal Officer, and their respective leadership teams.

• Translate business needs into technology solutions that drive measurable outcomes.

• Establish governance processes that promote alignment, prioritization, transparency, and accountability across stakeholders.

• Act as the primary technology leader for corporate shared-services organizations.

Business Partnership

• Build strong relationships with the Chief People Officer, Chief Financial Officer, Chief Legal Officer, and their respective leadership teams.

• Translate business needs into technology solutions that drive measurable outcomes.

• Establish governance processes that promote alignment, prioritization, transparency, and accountability across stakeholders.

• Act as the primary technology leader for corporate shared-services organizations.

Organizational Leadership

• Build, lead, and develop a high-performing team of technology leaders, managers, analysts, architects, and application professionals.

• Recruit exceptional talent and create an environment focused on accountability, continuous improvement, and professional growth.

• Establish clear goals, performance expectations, and development plans across the organization.

• Foster a culture of ownership, urgency, collaboration, and service excellence.

Change Leadership

• Lead complex business and technology transformations across enterprise functions.

• Drive adoption of new capabilities through effective stakeholder engagement, communication, and change management practices.

• Balance business outcomes with teammate experience, ensuring change is implemented thoughtfully and empathetically.

• Champion organizational readiness and continuous improvement initiatives.

Operational Excellence

• Establish service delivery standards, performance metrics, and operational processes that ensure high-quality technology services.

• Manage budgets, vendor relationships, contracts, and strategic partnerships.

• Drive operational efficiency while maintaining strong governance, security, and compliance standards.

• Utilize data and business metrics to continuously improve service delivery and platform performance.

Leadership Competencies:

The successful candidate will demonstrate:

• Passion for enabling business outcomes through technology.

• Strong sense of urgency and bias toward action.

• Exceptional people leadership and talent development capabilities.

• Ability to build trust and influence at executive levels.

• Strong communication and stakeholder management skills.

• High accountability and a commitment to delivering results.

• Emotional intelligence and empathy when leading organizational change.

• Strategic thinking combined with operational execution excellence.

• Ability to navigate ambiguity and drive clarity across complex environments.

• 15+ years of progressive leadership experience in enterprise technology organizations.

• 7+ years leading large teams responsible for enterprise applications, platforms, and technology services.

• Demonstrated experience managing technology solutions supporting Human Resources, Finance, Legal, and other corporate functions.

• Significant experience with Workday, including partnership with HR and Finance organizations.

• Proven success leading enterprise application portfolios and corporate technology platforms.

• Experience building organizations, developing leaders, and attracting top talent.

• Strong financial management, budgeting, and vendor management experience.

• Exceptional communication and executive presentation skills.

• Demonstrated ability to influence and partner effectively with C-level executives.

Preferred Qualifications

• Experience with Workday HCM, Financials, Payroll, Integrations, Reporting, and related modules.

• Experience leading large-scale digital transformation or ERP programs.

• Knowledge of process automation, workflow platforms, analytics, and AI-enabled business solutions.

• Experience within highly acquisitive or rapidly growing organizations.

• ITIL, PMP, Agile, or related certifications.