The ad says“3+ years of hands-on experience with CRM platforms and GTM/sales operations data”
The ad says“Demonstrated experience designing and personally implementing customer journeys or programs spanning SMB through enterprise”
The ad says“The ability to turn raw usage and behavior data into clear journey logic, and to tell the story behind the data”
The ad says“3+ years of hands-on experience with CRM platforms and GTM/sales operations data”
The ad says“Experience working within a SaaS sales and renewal cycle”
Values
The ad says“Preferred qualifications: Hands-on experience with Gainsight, familiarity with Salesforce and/or Pendo, and/or an MBA”
The ad says“Preferred qualifications: Hands-on experience with Gainsight, familiarity with Salesforce and/or Pendo, and/or an MBA”
The ad says“Preferred qualifications: Hands-on experience with Gainsight, familiarity with Salesforce and/or Pendo, and/or an MBA”
The ad says“Preferred qualifications: Hands-on experience with Gainsight, familiarity with Salesforce and/or Pendo, and/or an MBA”
Pluralsight helps the world’s tech workforce build the skills that drive innovation, and Customer Success is where that mission meets our customers every day
We’re looking for a senior individual contributor to build and run our digital customer experience strategy from start to finish
You’ll design the low-touch experience for customers across every segment and region, helping them get more value, stay longer, and grow with us, without needing 1:1 coverage
This is not a people-management role. You’ll shape the strategy and ship the work yourself, partnering closely with Customer Success leadership and teams across the business
If you like turning data into action, learning as you go, and seeing your work move real metrics, you’ll fit right in
Build, launch, and continuously improve digital journeys across the customer lifecycle, for all segments and regions
Turn evolving business needs into trigger logic and communication journeys, then build and ship them yourself
Create and maintain the metrics and testing frameworks that show how well our digital programs work
Analyze customer behavior and usage data to spot patterns that point to retention, churn risk, and expansion, then use what you find to create or refine journeys
Weave Customer Education content, such as courses and webinars, into journeys at the right moments to boost discovery and engagement
Partner with Marketing, Customer Success, RevOps, Support, Product, and other teams, and share insights and results with leaders across the business
Benefits
Unlimited PTO
Summer Fridays
Holidays
Parental Leave
Medical, Dental and Vision
Dependent Life
Life and Accidental Death and Dismemberment
Long-term Disability
Registered Retirement Savings Plan (RSSP)
Wellness Reimburement
Tuition Reimbursement
Pluralsight Subscription
Preferred experience
Preferred qualifications: Hands-on experience with Gainsight, familiarity with Salesforce and/or Pendo, and/or an MBA
Self-directed execution: you can take an idea from strategy to shipped work without handing it off
Comfort with ambiguity and shifting priorities, and decision-making that balances data with an understanding of the customer
The ability to turn raw usage and behavior data into clear journey logic, and to tell the story behind the data
Strong communication skills and the ability to explain complex issues to different audiences
Demonstrated experience designing and personally implementing customer journeys or programs spanning SMB through enterprise
Experience working within a SaaS sales and renewal cycle
Hands-on experience using data/analytics tools to analyze customer behavior data
8+ years building and delivering large, cross-functional initiatives as an individual contributor (separate from a people-management capacity)
3+ years of hands-on experience with CRM platforms and GTM/sales operations data
