The ad says“You are experienced in business reviews, account planning, and escalations”
The ad says“Speak fluent English and Dutch”
The ad says“Speak fluent English and Dutch”
The ad says“Advise customers on EA and portfolio management best practices and complex solution implementations”
The ad says“You are experienced in business reviews, account planning, and escalations”
The ad says“Advise customers on EA and portfolio management best practices and complex solution implementations”
The ad says“Have 5+ years of experience in a customer-facing SaaS role”
Values
The ad says“You ideally are experienced with enterprise architecture or portfolio management tools (e.g., Alfabet, Mega HOPEX, Bizzdesign Horizzon)”
The ad says“You ideally are experienced with enterprise architecture or portfolio management tools (e.g., Alfabet, Mega HOPEX, Bizzdesign Horizzon)”
This role is about combining your consulting expertise, strategic thinking, and relationship skills to create measurable value for customers
You’ll have the chance to influence customer success stories at scale, while shaping the way organizations use enterprise and business architecture to achieve real impact
You’ll join a collaborative, international team where your ideas matter, your initiative is valued, and your work directly contributes to customer retention and company growth
Manage post-sales relationships with a defined set of customers
Drive adoption, retention, renewals, and expansions through success plans
Conduct business reviews that celebrate results and identify new opportunities
Act as the liaison between customers and internal teams (Sales, Product, Marketing, Services, Support)
Advise customers on EA and portfolio management best practices and complex solution implementations
Manage escalations and ensure issues are resolved swiftly
Build customer advocacy through references and case studies
Identify new growth opportunities and contribute to overall account strategy
Reporting To; Antje Machon
Benefits
Bonus & subsidized pension contribution
Fresh IT gear from day one to support your daily work
Berlin office offers easy access to public transport, breakfast or lunch vouchers, and a bike lease plan
30 vacation days per year to relax
Preferred experience
You’re an excellent candidate for Bizzdesign because you …
Have 5+ years of experience in a customer-facing SaaS role
Speak fluent English and Dutch
Combine a commercial mindset with strong enterprise stakeholder management skills
You hold a bachelor’s degree in IT, Business Economics, or a related field
You are confident in engaging with senior stakeholders and leading strategic and technical discussions
You bring 5+ years of relevant experience in Customer Success or Consulting within SaaS enterprises, with a track record in driving adoption, retention, and renewals
You are experienced in business reviews, account planning, and escalations
You are willing to travel to strengthen customer partnerships
You are fluent in Dutch and English
You have a track record in driving adoption, retention, and renewals
You ideally are experienced with enterprise architecture or portfolio management tools (e.g., Alfabet, Mega HOPEX, Bizzdesign Horizzon)
You are customer-focused, proactive, and entrepreneurial, with strong organizational and time management skills
You ideally advise customers on EA and portfolio management best practices and complex solution implementations
Recruitment process
1st interview with Internal Recruiter (45 min online)
2nd interview with Hiring Manager (45 min online)
3rd interview with key stakeholders from the Customer Success team (45 min online)
4th interview with Global Customer Success Director (30 min online)
Please submit your application in English, as it’s our company’s language, and you’ll be using it daily once you’re part of the team
