Senior Customer Success Engineer

• As a Senior Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations
• You’ll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform
• This role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering. You’ll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements
• Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
• Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
• Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
• Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
• Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
• Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities
• Take ownership of complex customer challenges from initial diagnosis through resolution, coordinating across internal teams as needed

Benefits

• Competitive Employee Equity
• 401K Program
• Medical, Dental, and Vision Benefits
• Additional Wellbeing Benefits
• Generous Paid Time Off
• Paid Parental Leave
• Hardware & Software
• Work from Home Equipment Stipend
• Professional Development Stipend
• Flexible Work Options
• Access to Sprig Offices
• Company Events

Preferred experience

• This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment
• Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
• Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
• Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
• Experience supporting SaaS products or enterprise software platforms is preferred
• Familiarity with product development, UX research, analytics, or digital experience tooling is a plus
• Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously
• Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work
• 3–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles