Senior Claims Representative

Brown & Brown is seeking a Senior Claims Representative to join our growing team in Carmel, IN!  

The Senior Claims Representative manages high priority accounts and catastrophic claims.   

How You Will Contribute:  

• Maintain a claim inventory as deemed appropriate by management 

• Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment 

• Make timely contact with members, injured workers, agents, providers, attorneys, etc. 

• Investigate claim with phone interviews/emails and obtain appropriate documentation 

• Evaluate exposure and adjust reserves as required 

• Conclude claim processing in accordance with company standards 

• Meet with members, agents, injured workers, attorneys, etc. as deemed necessary 

• Provide training and act as a mentor for members and other claims personnel 

• Travel to annual workers compensation conference and/or attend educational seminars 

• Other job-related projects or assignments as delegated 

• The Sr. Claims Representative will maintain and uphold a high standard for customer service.   

Licenses and Certifications:  

• Insurance and/or Industry certification or designation 

Skills & Experience to Be Successful: 
 

• Associate’s or Bachelor’s degree in business, financial related discipline,  

• or Human Resources (preferred) 

• Proficient with Microsoft, Windows, Excel, IVOS, etc. 

• Exceptional telephone demeanor 

• Ability to maintain a high level of confidentiality 

• 3 – 5 years’ experience in similar position