Senior Claims Advocate - Property & Casualty Claims

Position Summary

The Senior Claims Advocate, Property & Casualty is an experienced claims advocacy professional responsible for handling a portfolio of P&C claims on behalf of HUB International Northeast's clients. Reporting to the Vice President, P&C Claims, this role requires solid knowledge of insurance coverages, the ability to analyze policy language, and confidence in engaging carriers on coverage positions. The Senior Claims Advocate partners closely with Account Executives, producers, and clients to deliver responsive, high-quality claims advocacy that supports client retention and reinforces HUB's value proposition.

Essential Functions & Responsibilities

Claims Advocacy & Coverage Analysis

• Handle a portfolio of P&C claims across General Liability, Property, and Auto lines, advocating on behalf of clients from initial notice through resolution.
• Review carrier coverage positions, reservation-of-rights letters, and disclaimers; draft rebuttals and appeals grounded in policy language, case law, and industry standards, escalating the most complex matters to the AVP as appropriate.
• Monitor claims activity, maintain accurate and up-to-date diary entries in Epic, and ensure timely follow-up on all open matters to drive claims toward favorable outcomes.
• Identify potential E&O exposure situations and escalate promptly to the AVP and, when warranted, the Office of General Counsel in accordance with internal protocols.
• Coordinate with carrier adjusters, defense counsel, and third-party administrators to ensure claims are being handled in the client's best interest.

Client Service & Relationship Management

• Serve as a day-to-day claims contact for assigned clients, delivering responsive, empathetic, and professional service consistent with HUB's commitment to client advocacy.
• Build productive working relationships with carrier claim adjusters, supervisors, and key partner contacts.
• Participate in PRISM calls, quarterly claim reviews, and renewal strategy meetings, providing claims intelligence that supports the marketing and account teams in securing favorable terms.
• Support the administration of Special Handling Instructions (SHIs) for self-insured/captive (SCM) accounts and coordinate with carriers and TPAs on claims handling protocols.

Collaboration & Cross-Functional Engagement

• Collaborate with Account Executives, producers, and internal departments to share claims insights, resolve issues, and strengthen overall client service delivery.
• Engage across practice groups—including specialty lines, healthcare, and professional/executive risk—to support matters that implicate multiple coverage lines.
• Contribute timely and accurate updates to the claims dashboard, successful results log, and other management reporting tools.
• Participate in internal training initiatives and share educational opportunities and knowledge with team members.

Professional Development & Team Contribution

• Serve as a resource to junior claims advocates and analysts on routine coverage questions and claim-handling best practices.
• Support claims leadership with operational initiatives, including Smartsheet workflows and claims review standardization.
• Assist with claim file audits as directed to help maintain quality, accuracy, and compliance with HUB's claims advocacy standards.
• Take ownership of professional growth through continuing education, designations, and active participation in team learning.

Qualifications

Required

• Minimum of 3–5 years of experience in insurance claims advocacy, claims adjusting, or a related coverage role within a brokerage or carrier environment.
• Working knowledge of commercial lines coverages, including General Liability, Property, Auto, Umbrella/Excess, and related policy forms.
• Experience reviewing policy language and contributing to coverage rebuttals or carrier disputes.
• Strong written and verbal communication skills with the ability to explain coverage positions clearly to clients, carriers, and internal stakeholders.
• Solid organizational skills with the ability to manage a meaningful caseload, prioritize effectively, and meet deadlines in a fast-paced environment.
• Proficiency with claims management systems (e.g., Epic) and standard office productivity tools.
• Collaborative mindset with a demonstrated ability to work effectively across departments and with diverse internal and external stakeholders.

Preferred

• Progress toward or attainment of a professional designation such as CPRIA, AINS, ARM, CPCU, or equivalent.
• Experience handling real estate/property management claims.
• Exposure to self-insured/captive account claims management and Special Handling Instruction protocols.
• Familiarity with multi-jurisdictional claims handling in the Northeast region (NY, NJ, CT).

Core Competencies

Aligned with HUB International's Leadership Capabilities framework, the successful candidate will demonstrate strength in the following areas:

• Think Strategically – Considers options, risks, and outcomes when handling claims to drive results for clients.
• Know the Business – Understands how claims advocacy contributes to client retention and revenue, and how claim outcomes inform account marketing.
• Drive Results – Holds high standards of accountability and focuses on producing high-quality work aligned with HUB's values.
• Be Agile – Adapts quickly in a fast-paced environment, balancing competing priorities with focus and flexibility.
• Foster Boundaryless Collaboration – Partners across disciplines and practice groups to deliver the best client outcomes.
• Communicate with Impact – Communicates clearly, respectfully, and persuasively with a range of audiences, in writing and verbally.
• Champion Talent – Embraces a growth mindset, supports peers, and contributes to a culture of learning and development.

What We Offer You

At HUB International, we are invested in your success - both inside and outside of work. Our benefits are designed to support your well-being, fuel your growth, and help you build a secure future. We believe that when our people thrive, our clients and communities do too.

We are committed to continuous learning and career momentum. Whether you are just getting started or ready to take the next step, HUB provides the tools, mentorship, and opportunities to help you move forward with confidence.

Benefits you may enjoy as part of the HUB International team:

·       Medical, Dental, Vision, and Prescription Drug Coverage

·       Health Plan Reimbursement Program

·       Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)

·       401(k) Savings Plan

·       Life and Disability Plans

·       Long-Term Care

·       Employee Assistance Program (EAP)

·       Comprehensive Wellness Program

·       Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance

·       Low-Cost Loan Program and Student Loan Resources

·       Vacation, Holiday, Sick, and Personal Time Off

·       Flexible Work Arrangements

·       Dress for Your Day Policy

·       Comprehensive Onboarding and Continuing Education

Ready to take the next step? Apply today.

The expected salary range for this position is $100,000 annually to $120,000 annually and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.