Senior Business Analyst

About Indra Group UK & Ireland

Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind.

The company’s business model is built around a comprehensive portfolio of proprietary products, combining strong innovation with a high-value focus for customers.

With more than 2,500 projects implemented across 50 countries and over 100 cities, Indra is a global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO₂ emissions annually, and helping save nearly 3,000 lives through improved traffic management and road safety.

Indra Group is paving the way to a more secure and better-connected future through innovative solutions, trusted relationships and the very best talent. Sustainability sits at the heart of its strategy and culture, driving efforts to address current and future social and environmental challenges.

In the 2025 financial year, Indra achieved revenues of €5.5 billion, over 60,000 professionals, maintained a local presence in 46 countries, and operated across more than 140 countries worldwide.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

About the Project

Transport for London (TfL) has awarded Indra a long-term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039.

This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys.

Therefore, Indra will become TfL’s strategic technology partner to guarantee the operation and evolution of the world’s largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points.

Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London.

About the Role

The Senior Business Analyst will define, analyse, validate and manage the business, functional and non-functional requirements associated with Technical Changes under the Proteus Contract.

The role will ensure that requirements and solution deliverables are aligned with contractual obligations, operational needs, Technical Authority expectations and assurance and acceptance requirements. Working across Technical Change, OSS, TTS, Reporting and service transition, the postholder will provide the link between TfL SMEs, operational teams, architects, service designers and delivery teams.

Requirements

Key Responsibilities

• Identify, analyse, document and validate business, functional and non-functional requirements.
• Interpret Proteus contractual obligations and translate them into clear, measurable and testable requirements.
• Maintain traceability from contractual and business requirements through design, implementation, testing and acceptance.
• Facilitate requirements workshops and reviews with business, operational, technical and contractual stakeholders.
• Review Requirements Documents, System Impact Assessments, HLDs, LLDs, interface specifications and Service Acceptance Criteria.
• Support Technical Change governance, Technical Authority Meetings and service assurance activities.
• Identify requirements gaps, risks, assumptions, dependencies and compliance issues.
• Assess the operational, process, data, reporting and tooling impacts of proposed changes.
• Maintain approved requirements baselines and support impact assessment and change control.
• Ensure that appropriate evidence demonstrates how requirements have been implemented, tested and accepted.

Knowledge Required

• Ability to interpret contractual, regulatory or governance obligations and convert them into actionable requirements.
• Understanding of IT service management and Technical Change processes.
• Familiarity with Technical Authority governance and service assurance frameworks.
• Understanding of systems integration, interfaces, data flows and operational reporting.

Skills & Experience

• Substantial Business Analysis experience within complex IT transformation, systems integration or managed service environments.
• Proven experience defining and validating business, functional and non-functional requirements.
• Strong requirements management and traceability experience, including Requirements Traceability Matrices.
• Experience supporting formal governance, assurance, compliance or acceptance processes.
• Experience reviewing technical and service design documentation.
• Strong workshop facilitation, stakeholder management and communication skills.
• Ability to work across multiple organisations, suppliers and delivery workstreams.
• Strong analytical, problem-solving and documentation skills.
• Experience using enterprise requirements management and traceability tools such as IBM DOORS / DOORS Next, Jira, Azure DevOps or equivalent.
• Experience within managed service, outsourcing, transport, public-sector or regulated environments.
• Experience supporting service transition, supplier transition or multi-supplier delivery.

Person Specification

Essential criteria

• Substantial Business Analysis experience within complex IT transformation, systems integration or managed service environments.
• Proven experience defining and validating business, functional and non-functional requirements.
• Strong requirements management and traceability experience, including Requirements Traceability Matrices.
• Ability to interpret contractual, regulatory or governance obligations and convert them into actionable requirements.
• Experience supporting formal governance, assurance, compliance or acceptance processes.
• Experience reviewing technical and service design documentation.
• Understanding of IT service management and Technical Change processes.
• Strong workshop facilitation, stakeholder management and communication skills.
• Ability to work across multiple organisations, suppliers and delivery workstreams.
• Strong analytical, problem-solving and documentation skills.
• Experience using enterprise requirements management and traceability tools such as IBM DOORS / DOORS Next, Jira, Azure DevOps or equivalent.

Desirable criteria

• Experience within managed service, outsourcing, transport, public-sector or regulated environments.
• Familiarity with Technical Authority governance and service assurance frameworks.
• Experience supporting service transition, supplier transition or multi-supplier delivery.
• Understanding of systems integration, interfaces, data flows and operational reporting.
• BCS Business Analysis, CBAP, CCBA, ITIL, Agile Business Analysis or PRINCE2 qualification.

Expected Outputs

• Business, functional and non-functional requirements.
• Requirements Traceability Matrices.
• Contract compliance and requirements gap assessments.
• Impact assessments and acceptance criteria.
• Reviewed Technical Change and assurance artefacts.
• Requirements baselines and acceptance evidence.

Success Profile

The successful candidate will ensure that every Technical Change can clearly demonstrate:

1. The contractual or business requirement driving the change.
2. How the requirement is addressed by the solution.
3. The evidence confirming implementation, compliance and acceptance readiness.

Benefits

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)

• Pension – 4% employee and 4% employer

• Private medical insurance (including dental & optical)

• Life assurance

• Income protection

• Employee assistance programs

• Flexible/remote working options

• Charitable initiatives

• Social events (formal & informal)

• Learning and development programs

• Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law