Senior Associate, Clients, GCS

3401 - Senior Associate, Clients, GCS

ABOUT WPP & OPENDOOR

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.

OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.

The OpenDoor partnership model is designed to deliver next-level productivity through an industry-leading approach to people, platforms and processes. OpenDoor brings together WPP agencies and disciplines including media, business consultancy, communications and brand strategy, technology and commerce, public relations and production.

OpenDoor’s values draw on Amazon’s 16 Leadership Principles and WPP’s values of Open, Optimistic and Extraordinary. Together, WPP’s creative transformation and Amazon’s customer focus empower our people to challenge today’s conventions and build a better future.

By joining OpenDoor, you will become part of a cross-functional team partnering with one of WPP’s top five global clients. You will work in new ways on ambitious opportunities across marketing, technology, media, business and creativity.

ABOUT THE ROLE

We are looking for a talented and enthusiastic individual to join our OpenDoor team as a Client Senior Executive. This full-time, London-based role reports to the Regional Client Associate Director and supports XCM, Amazon’s Cross-Channel Marketing division. The position sits within a regional team that works remotely across the UK and Germany, with the line manager based in DE and regular collaboration with colleagues and local market teams across Europe. The Client Senior Executive coordinates campaigns and workstreams from briefing to delivery, helping to ensure consistent client service, robust operations and high-quality execution.

XCM is Amazon’s Cross-Channel Marketing division, delivering communications for Amazon.com, including major campaigns such as Black Friday and Prime Day. OpenDoor is XCM’s media partner worldwide, excluding North America and Latin America. As Europe is the largest region supported by the WPP team, the Regional XCM Client Senior Executive plays an important role in coordinating consistent delivery across markets.

RESPONSIBILITIES

Collaboration across OpenDoor and the wider WPP network is central to the role, with a strong focus on best practice, operational consistency and on-time delivery.

• Campaign delivery and coordination: Coordinate regional XCM campaigns and workstreams from briefing to delivery, tracking milestones, dependencies, risks and actions across client, internal and local market teams.
• Client service and communication: Act as a professional point of contact for client enquiries and requests, providing clear updates on campaign progress, deliverables and performance.
• Regional planning and reporting: Coordinate the accurate and timely delivery of regional plans and reports, including weekly spend trackers, performance reports and campaign status updates.
• Operational setup and governance: Set up and maintain reporting templates, trackers, campaign documentation and ways of working; coordinate inputs, complete quality checks and support consistent data and processes across markets.
• Finance and billing: Support finance processes by collating purchase orders, maintaining budget trackers, monitoring client billing, and escalating discrepancies or missing information.
• Meetings and follow-up: Participate in and facilitate regular client, internal and creative agency meetings, preparing agendas and materials and documenting actions, owners and deadlines.
• Communicate Global Campaign guidelines to local market teams, clarify requirements and support consistent implementation across markets.
• Build strong relationships with regional departments, local OpenDoor teams and wider WPP partners, working effectively across locations and time zones.
• Develop a strong understanding of Amazon’s ways of working and the OpenDoor operating model to improve organisation, quality and consistency.
• Identify and share best-in-class work from across the network, helping regional clients and local markets adopt effective approaches.
• Contribute to a positive, collaborative team environment and work with the line manager to set objectives aligned with the role and agency vision.

QUALIFICATIONS, SKILLS AND EXPERIENCE

• 2–3 years’ experience in media planning, client management or account coordination, preferably within a network agency.
• Excellent organisational and project planning skills, with the ability to manage multiple priorities and deadlines.
• Strong analytical skills and a data-driven mindset, with close attention to detail.
• Excellent written and verbal communication skills, with the ability to manage stakeholders and collaborate effectively.
• Awareness of the media and marketing industry, including key channels, emerging trends and planning principles.
• Ability to thrive in a fast-paced, dynamic and geographically distributed working environment.
• Good working knowledge of Microsoft Office, particularly PowerPoint and Excel.
• Ability to manage defined tasks independently and present outputs directly to clients or package them clearly for the wider team.

BONUS POINTS

• Experience supporting multi-market or regional accounts.
• Experience with campaign reporting, budget tracking, operational governance or workflow tools.
• Familiarity with Amazon’s ecosystem, ways of working and Leadership Principles.
• Understanding of cross-channel media planning and how individual channels contribute to an integrated plan.

BENEFITS OF OPENDOOR

• Unparalleled Access: Gain direct experience working with one of the world’s most innovative and influential companies.
• Mentoring and Training: Receive guidance from experienced professionals at both WPP and Amazon.
• Cutting-Edge Technology: Utilise industry-leading tools and platforms, including WPP Open.
• Data-Driven Environment: Develop your analytical skills and contribute to data-driven decision-making.
• Global Impact: Be part of a team shaping the future of marketing globally.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

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