Victaulic is a global leader in mechanical pipe joining innovations and is the world's leading producer of mechanical pipe joining solutions. The company has 13 manufacturing facilities and 28 branches worldwide with 4,400 employees who speak 43 languages across the globe. With over 2000 global patents, Victaulic solutions are at work in more than 140 countries across diverse business lines including oil and gas, chemical, mining, power generation, water and wastewater treatment, military and marine, as well as commercial building and fire protection.
Responsibilities
- Become a technical resource for Victaulic products and system solutions, including couplings, valves, fittings, catalog components, and devices.
- Develop working knowledge of commercial fire protection systems and key components.
- Gain foundational knowledge of applicable codes and standards including FM, UL, and NFPA.
- Provide engineering consulting and technical support to customers and the sales organization through phone, written correspondence, and joint customer calls.
- Investigate field installations related to product usage and performance.
- Respond to direct customer inquiries regarding product features, benefits, and applications, including customer visits and seminars when appropriate.
- Develop solutions to complex technical situations requiring independent judgment, ingenuity, and urgency.
- Provide technical support via phone, email, written correspondence, and supervised jobsite visits.
- Support customers and visitors at Victaulic facilities with technical expertise.
- Conduct supervised product investigations and troubleshooting; evaluate returned product and generate root cause reports for customers.
- Support new product development teams by providing customer and field feedback.
- Conduct supervised customer training sessions, presentations, and seminars.
Qualifications
- Bachelor’s degree in a relevant engineering discipline or 5+ years of relevant technical experience.
- Knowledge of machinery, hydraulic, electrical, or related systems and components.
- Aptitude using hand tools and precision measurement tools.
- Ability to communicate technical concepts clearly to technical and non-technical audiences.
- Strong verbal, written, and electronic communication skills.
- Proficiency in Microsoft Office applications.
- Self-motivated with the ability to work independently and with minimal supervision.
- Strong attention to detail and organizational skills.
- Ability to prioritize and manage multiple work assignments simultaneously.
- Ability to prepare clear and concise technical documentation and reports.
- Ability to interpret drawings, specifications, codes, and standards.
- Customer-service oriented with ability to work in global, cross-functional teams.
- Fire protection industry experience preferred.
Travel Requirements
- Up to 25% domestic and international travel required.
- Ability to lift within nationally approved EHS limits.
- Ability to climb and work on ladders and scaffolds.
- Valid driver’s license with no restrictions.
EEO Statement
Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or any other legally protected status.
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Victaulic Staffing Partner Communication Policy
All staffing agencies are strictly forbidden from directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries, and candidate submissions must be routed through Victaulic's Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, the imposition of a mandatory probation period before any future business can resume, or a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.
