Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Design and Tools (D&T) organization creates the foundational framework that allows our teams to perform when it matters most. As a core part of the Centralized Managed Support Operations (CMSO) context, this team focuses on improving agent efficiency and enhancing customer self-service. We build solutions that center on safety and security, ensuring that our systems support confident operational performance across the globe.

Job Description

At Motorola Solutions, everything starts with our people. We are seeking a Senior AI Product Manager to lead and drive the Artificial Intelligence & Automation value stream within D&T. In this role, you will own the end-to-end strategy, roadmap, and execution of the AI value stream, collaborating with business operations to translate user requirements into proactive solutions. Guided by our corporate mission of "Solving for safer," you will augment human capabilities by leading data scientists to build custom predictive and prescriptive machine learning models. By focusing on the "Assisted Experience," this role delivers cognitive shortcuts that handle the mundane, automate workflows, and optimize support efficiencies for our agents, fields, and partners.

Key Responsibilities:

Strategic Vision & Roadmap

Develop the overarching strategy, vision, and roadmap for all AI projects to achieve business objectives
Seek and analyze user feedback to prioritize features on the product roadmap based on impact and feasibility
Track key product metrics and analyze user behavior to inform product improvements and measure solution ROI

Cross-Functional Collaboration

Collaborate with global stakeholders to resolve conflicts and drive successful project delivery
Drive requirements, design, and architecture for AI projects in partnership with Salesforce and ServiceNow Product Managers
Build and communicate the value of delivered solutions to leadership while managing product launches

AI & Predictive Modeling

Identify and prioritize AI use cases in the customer care domain to elevate support efficiencies
Perform feature planning, prioritization, and execution for advanced automation capabilities
Develop AI project charters and statements of work (SOW) to obtain stakeholder buy-in for project initiation

Job Requirements:

Technical Expertise

Generative & Conversational AI to design and implement AI-powered features for customer-facing channels, including chatbots and virtual agents
Natural Language Processing (NLP) to apply sentiment analysis and topic modeling for trend detection and root cause identification
Cloud Computing to work with leading public clouds such as AWS, Google Cloud, or Azure
ServiceNow & Salesforce to leverage platform features and enhance the support workflow ecosystem

Professional Experience

Customer Care Operations to support a high-volume technical support organization and drive operational efficiency
Data Science Leadership to serve as a thought leader and guide teams building predictive and prescriptive ML models
Communication Skills to work effectively under pressure and present technical value to leadership
Time Management to prioritize tasks, multitask, and manage time effectively across functional groups

Target Base Salary Range: $120,000- $140,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

#LI-Hybrid

Basic Requirements

Bachelor's degree in Computer Science or an IT-related field
5+ years of product management, program management, or team leadership experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.