Senior Agile Delivery Manager

• As Reward Gateway | Edenred continues to scale globally, we are expanding our Delivery function to support a growing portfolio of cloud‑based, high‑availability SaaS products
• With a significant number of engineering squads operating across regions, we are looking for a high‑impact Senior Agile Delivery Manager who thrives in complex engineering environments and can bring clarity, structure, and predictability to multi‑team delivery
• This is a high‑ownership, hands‑on individual contributor role
• You will directly own delivery for 3 - 4 engineering squads, working closely with Product, Engineering, Architecture, and fellow Agile Delivery Managers to ensure seamless delivery across features, platform initiatives, technical debt, and incidents
• Own end-to-end delivery for 3–4 engineering squads, ensuring clear priorities, strong execution rigor, and predictable delivery outcomes
• Maintain a deep understanding of each squad’s roadmap, capacity, constraints, and performance
• Lead delivery across product features, technical debt, platform improvements, and operational work (incidents, resilience, support)
• Ensure readiness for delivery through well‑structured backlogs, aligned objectives, and clear acceptance criteria
• Work closely with other Agile Delivery Managers to manage dependencies across 30+ global engineering squads
• Coordinate sequencing, risk management, and alignment for transversal initiatives spanning multiple teams
• Facilitate cross‑squad forums (Scrum of Scrums, dependency reviews, release readiness syncs)
• Maintain clear documentation of dependencies, risks, and mitigation plans (RAID logs, delivery boards)
• Facilitate agile ceremonies for assigned squads (stand‑ups, sprint planning, refinements, reviews, retros)
• Champion lean, scalable delivery practices that work across multiple teams and regions
• Promote continuous improvement and delivery rigor across squads
• Support teams in iterative planning, effective estimation, and realistic forecasting
• Understand architectural patterns used across squads (APIs, microservices, cloud services, CI/CD pipelines)
• Partner with Engineering Leads and Architects to identify and manage technical risks, platform dependencies, and environment constraints
• Feed technical incidents, post‑mortems, and reliability improvements into delivery plans and backlogs
• Ensure technical debt and resilience initiatives receive appropriate prioritisation and visibility
• Provide clear and concise updates on progress, risks, delivery confidence, and scope changes to senior stakeholders
• Act as the primary delivery partner for Product Managers and Engineering Leads
• Translate complex technical issues into business‑relevant insights
• Maintain strong relationships across Engineering, Product, Security, Data Protection and Architecture
• Shape delivery practices to support consistency and predictability across global teams
• Use delivery metrics (lead time, cycle time, throughput, deployment frequency, incident trends) to drive improvement
• Support squads in adopting effective tooling (Jira, Confluence, Miro, dashboards)
• Champion a culture of learning, experimentation, and operational excellence

Benefits

• Life assurance
• Bonus for referring a friend who we hire and have completed 3 months’ service
• Debt support programme & salary advances
• Pension/401K
• Discounts to share with friends and family
• Employee Share Plan
• Family support - Baby Bonus, caregiver support, domestic violence protection programme, parent support loan, miscarriage and baby loss support, wedding bonus and up to 3 months paid leave to take care of your family
• Unlimited time off to give blood
• Volunteer days plus a day of leave to Speak Up and be the change you want to see in the world
• Gender neutral parental leave for primary and secondary carers
• Unlimited free books for your professional development and one fiction book per month to help you unwind
• Up to 6 months unpaid leave after five years’ service
• Work from home bundles
• Employee assistance programme
• Flexible working
• Trans & gender affirmation support
• Health benefits such as free eye tests, free flu jab, freedom from addiction, menopause support, stop smoking assistance programme and health cash plan
• Personal wellbeing allowance, personal wellbeing coach, run club, spa and gym discounts, plus cycle to work scheme
• Bring your dog to work, drinks and breakfast

Preferred experience

• Strong experience with Jira & Confluence and/or other delivery reporting tools
• Hands‑on experience coordinating delivery in cloud-native environments (AWS, Azure, GCP)
• Demonstrated ability to identify and manage cross‑team dependencies in scaled engineering organizations
• Strong understanding of the software development lifecycle (SDLC) and modern engineering practices
• Experience managing delivery for multiple squads simultaneously (typically 3–5 teams)
• Experience supporting incident response and post‑incident delivery
• Proven experience as an Agile Delivery Manager, Delivery Lead, or Senior Scrum Master in a tech‑first or SaaS organization
• Familiarity with microservices, APIs, CI/CD pipelines, DevOps practices, and modern cloud architectures

Recruitment process

• Screening interview with a member of the Talent Acquisition team
• 1st stage online interview with our Interim VP of Delivery and Delivery Director
• 2nd stage online interview with our Head of Platform Engineering and Director of Product
• Final stage in person meeting with our CTO or Vice President of Product Engineering