Senior Account Director

Step into the forefront of marketing brilliance as our next Account Director, where your strategic vision, tech fluency, and commercial acumen will shape the future of global brand experiences.

Do you possess a deep interest in enterprise cloud solutions, CRM, loyalty programs, and the rapidly evolving agentic space? Can you comfortably bridge the gap between high-level client strategy and technical execution alongside development teams? In this role, you’ll unlock the power of cutting-edge CRM systems, enterprise cloud technology, catalysing growth for some of the world’s most recognizable global brands. If you thrive on managing complex, large-scale client relationships, speak fluent "tech language," and possess a passion for data-driven cloud services and agentic AI solutions, your leadership is the missing ingredient in our recipe for success.

What will your day look like?

We are seeking a highly commercially minded Account Director within our Client Services team to serve as a commercial, strategic, and relationship lead for a major international partnership programme.

You will sit across the strategic and program-management layers, ensuring our delivery teams translate ambitious client goals into tech-proof engagements. You will help lead the team to ensure we execute according to the agreed roadmap with high quality and commercial gain. In this role, you must excel at managing senior global stakeholders, and feel completely at ease translating technical requirements between client executives and hands-on developer teams.

More specifically, your tasks include:

• Managing global client relationships, acting as a strategic partner to drive organic business growth and continuous solution adoption.
• Producing high-quality strategic presentations for executive-level client meetings.
• Leading and developing strategic tech initiatives for major global brands.
• Focusing on enhancing sophisticated, personalized client communication strategies powered by enterprise cloud platforms and agentic technologies.
• Translating business requirements into clear, developer-ready project scopes, technical roadmaps, and profitable budgets.
• Overseeing projects within the agentic space, helping clients pilot and scale AI digital coworkers and automated enterprise workflows.
• Directly managing and mentoring a team of project managers while working in close alignment with technical architects and developers.
• Cultivating a high-performing team culture, defining clear roles, objectives, and career growth paths.

Who are you going to work with?

You will be working in a network of closely coordinated project managers, developers, solution architects and strategists. You will act as the crucial bridge between client stakeholders and technical development teams, ensuring clear communication, mutual understanding, and seamless execution.

You will work alongside competent teammates from all around the world who always go the extra mile to help one another. We are a flat organization that loves growing the talents of our people, and many of our team members have been with the agency for a decade or longer.

What do you bring to the table?

We are on the lookout for a senior, strategic-minded individual with a proven track record of managing large-scale global accounts. You are proactive in initiating campaigns and technical solutions that regularly surpass client expectations. You possess the resilience to navigate the complexities of global matrix organizations and the technical confidence to speak the language of developers and engineering teams. As you will oversee a workstream which means you are highly organized and can keep the big picture in focus while maintaining great attention to detail.

In addition, you have:

• 5-8+ years of experience in Account Management or Project Management within CRM, digital transformation, or an enterprise agency environment.
• Strong ability to speak "tech language" and a proven track record of working directly alongside developers, software engineers, and technical architects to translate vision into buildable solutions.
• Deep experience working with enterprise cloud platforms, marketing automation ecosystems, and customer data infrastructure.
• A strong understanding of or practical experience with Agentic AI, Digital Coworkers, and modern automated workflow environments is merited but not required.
• Extensive experience leading multidisciplinary teams and managing senior client stakeholders across complex global departments.
• The confidence and self-discipline to manage deadlines, technical estimates, and multi-million-dollar budgets excellently.
• Exceptional presentation and stakeholder management skills in English.

A leader in personalized customer experiences

MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

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