JOB SUMMARY
This is a key role within the Company. The purpose of this role is to maintain the security and safety of all persons and property in the assigned area by patrolling on foot (where exception is made automobile) enforcing company policies. Where possible reports information gained through intelligence gathering and surveillance to Management and/or law enforcement.
JOB RESPONSIBILITIES
The Security Officer position includes responsibility for:
- Stands guard at the door and monitors the entrance and departure of employees, customers and visitors to guard against theft and robberies and maintain security of the premises
- Ensures that company's security procedures are maintained. For example, no patrons allowed with hats, tams, sunglasses or hoodies on head, etc.
- Circulates amongst visitors, patrons and employees to preserve order and protect the property
- Warns persons against rule infractions or violations and apprehends or evicts violators from premises using force when necessary
- Periodically patrols the outside of the premises to prevent and detect signs of intrusion and suspicious persons loitering and reports to management and/or police
- Answers alarms and investigates disturbance
- Notifies police or fire department and assists with the orderly evacuation of patrons in cases of emergencies such as fire and the presence of unauthorized persons
- Reports verbally or in writing (if requested) all cases of emergencies or breaches of company policies or procedures
- Customer Service & Quality Assurance
- Consistently conveys superior, friendly and helpful service in a professional manner
- Demonstrates superb customer service skills
- Greets every person (Good Morning, Good Afternoon, Good Evening) visiting the establishment
- Answers customers questions accurately and provides information on store policies
- Resolve customer complaints or directs customer's appropriately
- Starts up all workstations and reports all issues to Cashier
- Reports to work fifteen (15) minutes before the start of the shift and assists with store opening
- Reports breaches to management
- Works along with Cashier to ensure store is cleaned at the start of shift
- Performs periodic spot checks to ensure store is maintained in a tidy manner
- Ensures water delivery is correct (i.e. for every bottle taken, one is received)
- Works along with Cashier to clean and tidy up store for closure thirty (30) minutes before the end of the shift (NOT BEFORE)
- Follows through on the directives provided in store memos and notices issued
- Attends meetings and training sessions hosted by the company
- Any other duties management may assign from time to time
JOB REQUIREMENTS
- Knowledge of basic security procedures.
- Skilled in both verbal and written communication.
- Skilled in observing situations and decision making.
- Skilled in dealing courteously with public.
- Skilled in identifying and handling matters that may escalate into potentially dangerous situations
- Basic high school diploma
- Honesty, integrity and reliability
- Customer Service Experience
Must be confident, able to analyze and multi-task.
