Quality Assurance Engineer
About KrisAtWork
KrisAtWork is an AI work companion designed for go-to-market functions to drive higher revenue and enhance efficiency. It offers real-time intelligence and step-by-step guidance, all through a single, centralized window to improve business productivity and outcomes. At KrisAtWork, we believe everything meaningful starts with people - those who build with us, and those we build for - united by a shared ambition to make work smarter.
About the Role
We are looking for a detail-oriented Quality Assurance Engineer to be a key member of our B2B startup! You’ll be responsible for ensuring our AI platform delivers a high-quality, bug-free experience to users, while also capturing user feedback, resolving issues, and turning insights into action.
What You’ll Do
- Own the QA process across web and API layers - manual testing, test case creation, and regression testing.
- Develop and execute test plans for new features, releases, and bug fixes.
- Work closely with product managers and developers to identify edge cases and improve product robustness.
- Maintain a clear log of bugs, prioritise based on impact, and follow through to resolution.
- Contribute to automation efforts for scaling QA processes.
- Troubleshoot technical issues and escalate product bugs to the engineering team with clear reproduction steps.
- Track and categorise common user issues to drive product improvements and knowledge base content.
- Act as the voice of the customer within the company—helping turn feedback into roadmap ideas.
Who You Are & What Makes You Qualified
- 3+ years in a QA - preferably in a SaaS or AI/ML focussed company.
- Strong analytical, troubleshooting & excel skills; you're comfortable navigating logs, APIs, and debugging tools.
- Knowledge on tools like Postman, JIRA, Notion, Zendesk/Intercom, or similar.
- Customer-first mindset-you enjoy helping people and can turn friction into delight.
- Clear written and verbal communication in English.
- Experience testing conversational AI, LLM-based systems, or B2B platforms.