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Scaled Customer Activation Manager at Ramp · Katori

Scaled Customer Success owns the activation, growth, and retention of Ramp’s self-service customers
We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts
As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention
Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale
Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
Help us maintain an industry leading satisfaction rate with our customers
Have the ability to grow, develop and learn in a fast-paced, start-up environment

Ability to anticipate customers’ needs and position product solutions accordingly
Desire for ownership and growth in the role over time
Experience with owning a high volume book of business of 100+ customers at at time
Exceptional project management and time management skills
Proven track record meeting weekly or monthly KPIs
Excellent verbal and written communication skills
Experience at a high-growth startup
Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
Experience with financial services sales
Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization

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