Salesforce functional Analyst (CPQ)

Company Description

Inetum is a European leader in digital services, with more than 27,000 employees across 19 countries and revenue of €2.4 billion in 2024. The Group supports companies and institutions in their digital transformation, combining performance, innovation, and societal impact.

Present in Morocco for over 20 years, Inetum Morocco plays a strategic role with more than 800 employees, a shared services center, and a FabLab in Casablanca. With €50 million in revenue in 2024, the entity positions itself as a major player in the local digital sector.

Building on its three business lines—Inetum Consulting, Inetum Technologies, and Inetum Solutions—as well as key partnerships with Microsoft, SAP, and Sage, Inetum Morocco also stands out through the achievement of the Feel Good 2025 label, which highlights its commitment to well-being, inclusion, and skills development.

The company culture is rooted in the Inetum Way, a foundation of values based on proximity, agility, innovation, and responsibility. Joining Inetum means fully experiencing your digital impact in a stimulating, people-centered, and sustainable environment.

Job Description

1. Stakeholder Collaboration

▪ Partners with the Product Owner and the Salesforce Lead to align on priorities, scope, and roadmap

▪ Works closely with Business Owners to understand their needs, pain points, and objectives

▪ Bridges the gap between what the business wants and what the team can realistically deliver

2. Requirements Gathering & Analysis

• Facilitates workshops, interviews, and walkthroughs with business stakeholders

• Asks the right questions to uncover real needs behind stated requests

• Validates that requirements are complete, consistent, and feasible within Salesforce

3. Writing User Stories

• Translates requirements into well-structured user stories

• Defines clear acceptance criteria for each story

• Works with the Product Owner to refine and prioritize the backlog

4. Solution Design

▪ Proposes Salesforce-native solutions where possible (configuration over customization)

▪ Evaluates trade-offs between different approaches and advises accordingly

▪ Flags technical risks or limitations to the Product Owner and developers

5. Documentation

▪ Delivers ready-to-develop user stories with sufficient detail for developers

▪ Documents As-Is processes, designs To-Be solutions and keeps these up to date as solutions evolve

Qualifications

Strong Salesforce platform knowledge (standard objects, flows, data model, AppExchange ecosystem) 

Salesforce Cloud expertise:

-Sales Cloud & Service Cloud is considered foundational

-CPQ is highly valued (or compensated with eagerness to learn)

-Billing, Service Cloud Voice and Pardot (MC Account Engagement) are a welcome bonus

▪ Excellent analytical thinking, being able to break down complex processes

▪ Strong communication skills, comfortable both with business and technical audiences

▪ Detail-oriented

▪ Proactive mindset