CD Peacock
The Premier Jeweler of Chicago Since 1837
Family Owned
Official Rolex Jeweler of Chicago, CD Peacock stands as the pinnacle of sophistication in the Chicago area, revered for its exquisite collection of Swiss timepieces, unparalleled diamonds, opulent jewelry, and exquisite gifts. At CD Peacock, we hold the belief that a customer, akin to a rare and flawless diamond, deserves timeless dedication. Leveraging our esteemed position as an internationally acclaimed jeweler, we curate access to the world's most exquisite diamonds, ensuring uncompromised quality and unparalleled value. For well over a century, we've meticulously crafted our legacy upon this principle. Anticipating the pleasure of guiding you towards discovering your perfect diamond—a cherished legacy to grace your life for generations to come.
About the role
CD Peacock Sales Professionals are responsible for delivering an elevated client experience while building lasting relationships and driving sales. Through exceptional service, product knowledge, thoughtful clienteling, and consistent follow-up, Sales Professionals help create a welcoming environment and strengthen long-term loyalty to CD Peacock.
This role also supports the overall success of the Mansion through achievement of sales goals, CRM activity, event participation and outreach, aftercare, and operational excellence.
What you'll do
- Act as an ambassador of the CD Peacock Mansion, modeling client-centric behaviors at all times.
- Maintain and inspire clients with a deep knowledge of CD Peacock's heritage
- Acquire new customers with the long-term goal of cultivating client relationships
- Build relationships and drive sales with clients through consistent outreach and follow-up
- Focus on high impact activities that will increase client conversion and retention to subsequently drive revenue and inspire loyalty to the CD Peacock brand
- Demonstrate a pro-active and solution-oriented approach to consistently exceed client expectations
- Participate in buys (in coordination with buying team) or special orders, based upon client requests
- Handle service requests, warranties and repairs, maintaining consistent follow-up with clients and provide timely post-purchase aftercare.
- Uphold operational excellence by conducting case counts, routine inventories and executing price accuracy including ticketing and by following required security, payment-verification, and operational procedures.
- Uphold and maintain visual / merchandising standards throughout the boutique
- Take part in maintaining a clean, safe and conducive work environment for co-workers and clients in all areas of the front of house and the back of house
- Possess a thorough knowledge of all systems & software, including POS, CRM, Inventory Management Systems, iPhones, Microsoft Office & Teams and business related Apps
- Achieve and exceed individual and team sales and service goals through effective use of selling techniques, clienteling, and product knowledge and remain accountable for assigned sales goals and KPIs communicated by management.
- Achieve a healthy balance of sales through cross selling efforts that will include selling Rolex timepieces, Other (non-Rolex) timepieces and Fine/ Fashion Jewelry
- Achieve Key Performance Indicators (KPIs) tied to service and clienteling metrics; i.e. secret shops, client surveys, retention rate, conversion rate, cross-selling and top client growth
- Consistently use the CRM to accurately document client information, outreach, appointments, follow-up, and other required clienteling activity within established timeframes.
- Support company and store events, including completing assigned outreach, inviting clients and prospects, documenting invitations and responses as required, and attending or working events as scheduled.
- Maximize learning opportunities via vendor immersions, sales & service trainings, product summits (if and when applicable), self-guided learnings; including e-learnings and app-based trainings.
Qualifications
- Must be able to lift a minimum of 15 lbs
- Must be able to stand a minimum of 5 hours
- Must be on the sales floor a minimum of 75%
- Must be able to work between 35 - 40 hours per week onsite.
- Must utilize and be proficient in systems, software and technology, required to perform duties as a sales professional (including POS, CRM, IMS, iPhones, Microsoft Office/ Teams and business-related Apps)
- Must be fully flexible and available with scheduling and working (when needed) weekends, evenings and holidays and company events.
- Must reflect and role model our company's Core Values at all times
- Must always reflect professionalism, honesty and integrity
- Must have prior experience in Luxury Retail/Jewelry & Watches
- GIA Certification is preferred but not required
Benefits
- CD Peacock offers a competitive compensation and benefits package, including health benefits, paid time off, employee discounts, and opportunities for professional growth.